5 IT Support Level III/Lead Jobs in Fort Lauderdale, FL
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IT Support Level III/Lead
$98k-125k (estimate)
Full Time | Ambulatory Healthcare Services
3 Weeks Ago
SNI Technology is Hiring an IT Support Level III/Lead Near Fort Lauderdale, FL
Job Description Job DescriptionSNI Technologies is seeking a dynamic and tech-savvy individual to join our clients team as an IT Help Desk Lead
As the bridge between information technology and operations, you will play a crucial role in enhancing the technological capabilities and implementation/technical support within our client's organization
We are looking for someone who is quick on their feet, responsible, and thrives in a leadership role.
Responsibilities
As the bridge between information technology and operations, you will play a crucial role in enhancing the technological capabilities and implementation/technical support within our client's organization
We are looking for someone who is quick on their feet, responsible, and thrives in a leadership role.
Responsibilities
- Technology Integration: Collaborate with the end-users/team to assess, implement, and maintain technological solutions that streamline operations and enhance productivity
- Program Development: Research, develop, and implement programs aimed at improving efficiency, communication, and overall experience within the organization
- Training and Support: Provide training and support to end-users and team on the effective use of technology platforms, tools, and programs to optimize their performance
- Troubleshooting: Serve as a point of escalation/POC for resolving technical issues and providing timely support to ensure uninterrupted workflow
- Data Management: Oversee the organization and management of team, tickets, data, ensuring accuracy, integrity, and compliance
- Collaboration: Work closely with cross-functional teams including IT, end-users, and operations to identify opportunities for technological innovation and process improvement
- Stay Updated: Stay abreast of industry trends, emerging technologies, and best practices in real estate and information technology to recommend strategic improvements and innovations
- Bachelor’s degree in information technology, or related field/experience
- Previous experience in leadership of an IT Support/Help Desk team.
- 5 years of experience is required
- Strong understanding of operations and workflows
- Experience/proficiency in Office365, Microsoft exp., VPNs, Firewalls, Internet access points, access controls, SQL
- Exp with ticketing systems, AD, Servers, Networking
- Problem-solving skills and the ability to troubleshoot technical issues efficiently
- Proven ability to adapt quickly to new technologies and tools
- Attention to detail and strong organizational skills
- This is a client facing role, excellent communication, and interpersonal skills, both spoken and written, is a must Bilingual is STRONGLY preferred
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
Job Summary
JOB TYPE
Full Time
INDUSTRY
Ambulatory Healthcare Services
SALARY
$98k-125k (estimate)
POST DATE
06/06/2024
EXPIRATION DATE
07/04/2024
WEBSITE
snitechnology.com
HEADQUARTERS
IRVING, TX
SIZE
50 - 100
FOUNDED
1998
REVENUE
<$5M
INDUSTRY
Ambulatory Healthcare Services
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