At Snooze, we do breakfast but different. From Benedicts to Bloodys, to whatever you’re feeling at the moment, we’re always looking to turn your experience upside down and on its side. With every meal we serve, we’re dedicated to bettering both the communities we live in and the planet we live on. With over $750k given back to our communities, 90% clean and responsibly sourced ingredients on our menu, and 90% waste diverted from landfills, you can start your day knowing you’re responsible for making the world a bit brighter. We are not just committed to our communities and our planet, we are equally committed to our people, or Snoozers as we call them! From the first step you take in our restaurants we are committed to creating a safe, warm, welcoming, and transformative employment experience that allows you to bring out your best each and every day! We are an eclectic group of people from all walks of life and ultimately, we know that the same goes for our people as it does for our pancakes: they are so much better with passion, purpose, and pride! Will you join us?

The Director of Training and NRO Execution is the leader in all things LEARNING! Snooze holds the personal and professional growth of our Snoozers close to our hearts and believes that this leader is responsible for instilling and continuing a learning culture at Snooze. This dynamic leader will not only establish learning criteria, but they will also identify organizational gaps for all levels of learners and address them by creating culture-forward, values-driven opportunities for growth. By delivering a hands-on approach to learning, this Snoozy individual will greatly impact existing restaurant and Mothership operations, Mothership support and New Baby Snoozes with creative and innovative learning tools and systems that encompass our dedication to our True North- the Guest! YOU are the final puzzle piece to a picture of strong cultural excellence around education and inspiration!

Taking on the role of Director of Training and NRO Execution isn’t just about bacon and pancakes. The responsibilities of this position include:

• Fully support management teams in all existing restaurants with the rollout of management and hourly level training programs and systems developed by Snooze, setting a standard of excellence in operational standards and guest service.
• Fully support Mothership departments with all restaurant training programs and systems developed by Snooze and assist in providing all support team training in relation to restaurant operations.
• Create, manage, and influence all operating budgets relative to management and hourly training, new restaurant openings, and learning management systems/tools.
• Co-lead and co-create thoughtful leadership development programs surrounding all levels of leadership and positions at Snooze in collaboration with COO, VP of Operations, and People Culture Team.
• Oversee and guide the management of the Snooze Manager in Training Program including aspects of management selection, training syllabi, development of training managers, booking and managing travel requirements, trainee and restaurant communication, management level orientation and trainee mentoring.
• Collaborate with the COO in the guidance and management of all New Baby Snooze Openings (NROs) via establishing training criteria and expectations, assisting in openings if necessary and guiding the development of the Snooze Trotters program.
• Create, develop, and maintain Training Restaurant Status systems, tools, and metrics. Collaborate with Ops to audit and update training restaurants on regular intervals.
• Oversee and guide the evolution and continued development of our eLearning LMS system and all content related to training and brand communication.
• Assist in the creation of graphics or instructional design tools needed to support all Mothership departments.
• Lead the development of manager-level training content and structure for weekly operations meetings, Snooze University meetings, State of the State, and Ops Excellence meetings.
• Lead and develop multi-lingual learning content and assist in companywide diversity in learning metrics
• Maintain Snooze’s Leadership Resource lists (books, seminars, videos, development content) 
• Collaborate with Regional Managers around necessary training and accountability measures for all training.
• Be the “innovation owner” as it relates to future learning programs, systems, and virtual learning needs. 
• Maintain connection with the restaurants and positional training via on-the-job days once per quarter.
• Work collaboratively with COO to develop and execute on all departmental goals and expectations.
• Collaborate with Ops and People Team around all SWAF training topics, ensuring appropriate details pull through and are memorialized within Snooze operational training systems and guidelines. 
• Maintain a strong and collaborative partnership with People Team on leadership development, performance management, and on-going development opportunities and priorities.
• Work collaboratively with the Snooze Leadership Team to meet all goals and objectives.
• Provide performance evaluation feedback to operations leaders in relation to all training systems and tools.
• Develop assessment tools and metrics to evaluate training effectiveness and ROI on systems and tools.
• Collect and analyze data on training outcomes, Snoozer skills development, and operational impact.
• Keep abreast of industry trends, best practices, and innovations in training and development.
• Incorporate new technologies, tools, and methodologies to enhance training effectiveness and engagement.
• Partner with COO and CPCO to attend conferences, workshops, and seminars to network with industry professionals and gain insights into emerging training practices.
• Other duties assigned as necessary to meet company goals and objectives

This role comes with some sweet perks! See below:

• Competitive Annual Snooze Incentive Bonus Program 
• Snooze equity program eligibility
• Competitive Health, Dental, Vision, Pet and Accident Insurance Plans with employer contribution 
• Employer Paid Short Term Disability and Life insurance benefits 
• 401k/Roth 401k Plans 
• Snooze Work Hard, Play Hard Days (Unlimited Time off Program) 
• Five (5) paid sick days within a calendar year (up to 48 hours)
• Paid Holidays (Mothership Holiday Schedule), Birthday and Snooze Anniversary Date 
• Snooze Cell Phone and Internet Reimbursements 
• Snooze Meal Benefits for Yummy Snooze Food 
• Other benefits include field trips, community engagement, and personal and professional growth 

• An entrepreneurial spirit!
• Strong functional restaurant positional expertise exhibiting the Best of the Best technical skills in all FOH and HOH hourly roles, as well as Snooze management roles (training provided).
• Excellent written and oral communication skills.
• Excellent presentation skills; development of presentation content and delivery in front of a mixed audience.
• Exhibits positive & upbeat energy at all times and the ability to reflect that energy in written materials.
• Educated around the Snooze brand and story!
• Problem-solving skills and ability to present solutions for organization and efficiency.
• Aptitude to quickly master new technologies and software solutions.
• Demonstrated ability to manage a project to provide deliverables within a specified timeframe. 
• Strong relationship-building skills and ability to communicate effectively with peers and Snoozers.
• Excellent organizational and time management skills.
• Ability to multi-task and prioritize tasks based on workload.
• Ability to communicate and understand the predominant language(s) of the restaurant’s trading areas.
• Ability to have fun, dance and laugh under/during stressful situations. (yes, seriously)

• Must be authorized to work in the United States
• Direct experience with adult learning principles
• 4 years working in a leadership position that includes direct management/supervisory experience related to training.
• 1 years of working in a director level or higher position within training.
• 6 years working directly in the food service and hospitality sector (or other relevant service sector)
• Experience designing, developing and/ or implementing training courses and programs, utilizing a systematic approach (preferably in a hospitality environment)
• Extensive expertise in Microsoft Office Suite: Word, Excel, and PowerPoint
• Experience with other eLearning and LMS platforms/tools such as Articulate, Lessonly, Storyvine, Wisetail, etc.

• Must have the stamina to work 45-55 hours per week.
• Ability to work weekends and evenings, as needed.
• The travel required for this position is approximately 25% and must be able to travel for up to 3 weeks at one time (air, car, bus, train and weekend travel all required)
• Home base in Denver, CO at the Snooze Mothership (relocation available upon discussion and flexible work schedule optional)

Denver area base salary range: $120,000 - $140,000 per year

The base salary range below represents the low and high end of the Snooze salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Snooze’s total compensation package for employees.