Summary of Position:

The Field Operations Site Manager is responsible for building a network of Service Providers (Sub-Contractors) for snow removal services within their territory, overseeing the provision of services, and providing excellent customer service.

This position requires 24/7 availability from October through April to be actively involved before, during, and after all snow events.

Key Responsibilities

• Actively source for potential Service Providers.
• Build and maintain a database within our CRM system, including vetting prospective service providers.
• Collaborate and meet with the Sales Team to review customer contracts for specifications/scope of work.
• Obtain all documentation for contracting Service Providers.
• Contract qualified Service Providers, at or above our minimum profit margin in a timely manner.
• Assist with Service Provider training and ensure training is completed each season. Train a service provider onsite if needed.
• Ensure the completion of pre and post-season inspections.
• Meet the expectation of all KPI’s including but not limited to; number of Service Providers added into CRM and number of service providers vetted.
• Ensure all sites are assigned and routed to a service provider prior to the first winter weather event.
• Be actively involved before/during/after all snow events, including 24/7 availability, communicating with crews, following CrewTracker and promptly responding to all requests for service (calls, e-mails, texts, etc…).
• Able to travel outside of geographical area if needed.
• Review Financial Storm Summary Reports for accuracy and submit for approval by company due date.
• Update and maintain CRM with any Service Provider issues or information changes.
• Evaluate and document Service Provider performance yearly.
• Manage the process of identifying, documenting, and repairing damages that occurred during the snow season to the satisfaction of the customer.
• Monitor the expiration of Service Providers’ insurance and reach out to the agent and/or Service Provider to obtain the most current policy.

Knowledge and Skills

• 24x7 availability to be on call during October through April.
• 2-4 years of experience in Snow Operations or a related field preferred.
• Knowledge of or experience working with equipment used for snow removal is preferred, including the ability to operate a plow truck and salter.
• Ability to manage people and ensure accountability for results.
• Excellent time management and organizational skills, ability to multi-task and prioritize work.
• Process management and problem-solving skills, including quick and solid follow-through focused on achieving results.
• Customer-focused; positive demeanor. The ability to develop and maintain effective working relationships with a wide audience (internal and external) while providing thoughtful resolutions to issues and communicating these issues with management and others appropriately.
• Strong verbal and written communication skills.
• Proficiency with Excel (specifically working with formulas, data sorting and analysis).
• Proficiency with Microsoft Office, CRM systems, and navigating various software applications.
• Ability to work independently or in a group setting.
• Must be readily adaptable to fast-paced, changing/evolving environment.
• Maintain a reliable and dependable attendance record.
• High level of integrity, work ethic, and confidentiality.
• Hold current driver’s license, accompanied by a satisfactory driving record.
• Passing a pre-employment drug and alcohol screening is required and a background check will be conducted.

Work Environment/Physical Demands

• Physical and mental endurance required for 24x7 availability during the winter season, including traveling to sites and being outside in winter weather conditions performing physical tasks.
• Working in an office environment, many times in a remote capacity, using standard office equipment such as computers and phones.
• Travel, mostly driving a motor vehicle to view and/or walk properties in winter weather conditions during a snow event or attend an offsite meeting.
• The ability to sit, stand, bend, reach, push, pull, ascend/descend stairs, and walk for various lengths of time during business hours.
• The ability to lift 50 pounds if needed.

Snow & Ice Management is an Equal Opportunity Employer

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Weekends as needed

Experience:

• Relationship building: 2 years (Required)
• Logistics: 1 year (Required)
• Facilities maintenance: 2 years (Required)

License/Certification:

• Driver's License (Required)

Location:

• Scranton, PA (Required)

Work Location: Remote