Overview

The HVAC Service Manager reports directly to the HVAC Operations Manager and is primarily responsible to supervise all Service Technicians and helpers. Facilitates quality/field safety inspections and completes customer service calls to job sites in customer homes. Coach and train technicians on customer service, technical & mechanical knowledge, and company products and services. Provide technical support in the field, resolve escalated customer complaints, and ensure compliance with the company’s core values and purpose.

Responsibilities

• The HVAC Service Manager facilitates and performs quality and safety inspections on new Services. Troubleshoot, and resolve service and start-up issues.
• Provide consistent and accurate feedback, encouragement, support, professional development, and coaching to Service Technicians.
• The HVAC Service Manager will partner with service, dispatch, warehouse, and other necessary departments to ensure timely and accurate service to customers in accordance with company standards and procedures.
• Follow up and resolve escalated customer disputes/complaints, ensuring an effective and long-term resolution and provide daily feedback to HVAC Operations Manager.
• Plan, forecast, and coordinate Services. Communicate clear goals and expectations to Service Technicians.
• Help instill a fun and nurturing culture with Best Home Services Core Values.
• Ensure that safety topics are incorporated into one-to-one coaching conversations, weekly meetings, and training sessions. Monitor and act on trends involving Installation Technician callbacks and service opportunities.

Required Education and Experience

• At least five (5) years of residential HVAC service experience with diagnostic troubleshooting and repair service, including air conditioning & heating systems.
• At least three years (3) HVAC Service Technician experience with the ability to train others.
• Must be willing to work outdoors in any weather conditions.
• Physical Dexterity must occasionally lift and/or move 100 pounds or more averaging 4 times a week.
• Some overnight travel is required.

Benefits

• Medical, Prescription, Dental, Vision, Group Life, HSA
• Matching 401k benefits
• On-going training & development, growth opportunities
• Paid Holiday
• Paid Vacation
• Weekly pay

Qualifications

You must have these things: 

• 1-year experience as an HVAC Service Technician
• Valid US Driver’s License with a satisfactory driving record
• Willing to submit to a pre-employment drug test and background check

Responsibilities

• Clean, adjust and repair HVAC systems- air handling units, duct work, vents, condensation drainage
• Troubleshoot HVAC systems and equipment to diagnose
• Perform emergency repairs promptly and efficiently
• Ensure compliance with appliance standards and with Occupational Health and Safety Act
• Track repairs and work completed in trade software, Service Titan
• Engage with customers/clients to inform them of issues, solutions and outcomes; recommend products and services for optimal system performance