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Guest Service Representative – Soaring Eagle Waterpark & Hotel
Position Summary:
Guest Service Representatives (GSR), attend to Guests upon their arrival to the hotel, waterpark, Retreat and RV Park and continue to offer assistance throughout the stay of the Guest. Although the Soaring Eagle Water Park & Hotel, The Retreat, and Soaring Eagle Hideaway RV Park are enterprises of the Saginaw Chippewa Indian Tribe of Michigan, they operate under the Migizi Economic Development Company Policies and Procedures.
Essential Job Duties and Responsibilities:
· Establishes and maintains interpersonal relationships; develop constructive, professional, supportive and congenial relationships with team members.
Skills:
· Coordination; adjust actions in relation to others’ actions.
· Must possess good oral and written communication and organizational skills.
· Must be computer literate. Must have a thorough understanding and some knowledge in the appropriate software to include Microsoft Office Suite (Word and Excel).
· Must possess a proven record of dependability and excellent work performance.
· Must possess a desire and ability to interact with all people or types of Guests. Must possess a positive, upbeat personality with a desire to deliver outstanding customer service. Must be service oriented and be able to multi-task when conducting the assigned responsibilities.
· Must be willing and able to follow all departmental policies and procedures, as required. Must possess the capability of being a team player and partner with other associates in order to complete assigned tasks. The candidate must be able to accomplish duties in a positive manner.
Work Environment/Safety Hazards:
Frequent use of hands, wrists, fingers associated with computer operation. Able to stand for extended periods and walk throughout the Waterpark & Hotel, Retreat and RV Park property. Could exert in physical effort in lifting/transporting at least 50 lbs. Push/pull cart or equipment up to 250 lbs. Endure various physical movements throughout the work areas. Reach 24 inches/2 feet. Working under variable temperature conditions and noise levels, indoor/outdoor settings, fume/and odor hazards, dust and/or mite hazards, and chemicals.
Minimum Qualifications:
Required:
· 18 years of age.
· High school diploma or G.E.D.
· One (1) year of customer service experience in a retail or hotel front desk setting with cash handling experience.
· Must obtain and maintain a Gaming License.
· Pre-employment background check and drug screen.
Preferred:
· Native American.
Job Type: Part-time
Pay: $15.00 per hour
Benefits:
Schedule:
Work setting:
Application Question(s):
Education:
Experience:
Work Location: In person
Part Time
$29k-37k (estimate)
06/23/2023
06/07/2024
The job skills required for Guest Service Representative I include Customer Service, Guest Service, Cash Handling, Microsoft Office, Written Communication, Computer Systems, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Service Representative I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Service Representative I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Service Representative I positions, which can be used as a reference in future career path planning. As a Guest Service Representative I, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Service Representative I. You can explore the career advancement for a Guest Service Representative I below and select your interested title to get hiring information.
If you are interested in becoming a Guest Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Service Representative job description and responsibilities
They organize and maintain the cleanliness of the front desk area at all times and lead guests to the appropriate department.
01/14/2022: Daytona Beach, FL
A guest service representative generally needs to have excellent communication skills.
01/24/2022: Newark, NJ
They work towards guests’ satisfaction by fulfilling their needs during their trip.
02/19/2022: Springfield, OH
Operates telephone switchboard professionally and efficiently, receives and transfers calls, takes guest messages thoroughly and accurately, and notifies guests of messages.
12/09/2021: Long Beach, CA
Guest Service Representatives are required to perform all the hospitality services to ensure good customer satisfaction.
02/22/2022: Lawrence, MA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Service Representative jobs
Celebrate Success and Learn to Deal With Failures.
02/09/2022: Orlando, FL
Learn the basics, then move on to bigger things.
12/21/2021: Sioux City, IA
Developed excellent customer service and sales experience; developed extensive knowledge of database entry; developed professional communication skills.
03/03/2022: New Suffolk, NY
For the job role of a Guest Service Representative, have to be good at organizational skills to provide good customer service to the guests.
02/22/2022: Florence, AL
Guest Service Representatives have to be good at organizing things and maintaining other duties around the premises.
02/09/2022: Manchester, NH
Step 3: View the best colleges and universities for Guest Service Representative.