Summary

The Golf Player Services is responsible for the daily care of every customer and every golf cart for Soboba Springs Golf Course. The Golf Player Services team member will also maintain and care for the driving range and its equipment and overall appearance. This document is a guideline for performance and success through qualified situational management and co-existence between fellow staff and management and their respective departments. As conditions warrant, these guidelines may be amended.

Duties/Responsibilities

• Become knowledgeable in golf operations, golf cart fleet management and tournament operations.
• Responsible for accomplishing unforeseen tasks that relate to assigned functions.
• Responsible for all aspects of golf cart fleet management at Soboba Springs Golf Course, including but not limited to daily detailing and general maintenance reporting.
• Maintain consistent communication with golf shop staff regarding needs of guests, information regarding the golf cart fleet and car barn, driving range issues and other golf related matters.
• Pick up and drop off of customers in the parking lot and surrounding golf course areas.
• Maintain cleanliness of the golf cart barn, driving range and other related areas.
• Perform all opening/closing and daily procedures without fail. 
• Assist with golf cart maintenance program.
• Maintain the highest standards of conduct and the highest professional image for the Soboba Springs Golf Course.

• Cooperate with guests, members and superiors at all times.

• Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.
• Perform special projects and other responsibilities, tasks, or duties as requested.

Performance Requirements 

• To perform this job successfully, an individual must be able to satisfactorily perform job duties, demonstrate excellent work habits, deliver superior service to internal and external guests, exhibit the highest degree of professionalism, ethics, and integrity, and comply with all governing policies and procedures. 
• Employ positive communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times.
• Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork.
• Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest levels of productivity.
• Demonstrate a desire to succeed and willingness to help others succeed.
• Understand the role and responsibilities of the position and demonstrate proficiency in the position requirements.
• Demonstrate support and comply with all Safety program elements including: adherence to policies, exercise of safe work practices, participation in training, use of protective equipment, and reporting all safety concerns, hazards, and non-compliant practices.
• Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.
• Serve as a contributing Team Member of the Soboba Band of Luiseño Indians enhancing the Casino’s operations in all its business endeavors.

Education / Qualifications

• Must be 18 years of age, or older.
• High School Diploma or GED equivalent required. 
• One (1) to two (2) years similar or relevant experience required. 
• Prefer experience or familiarity with golf cart fleet management.

• Must show strong interest in the game of golf.
• Must be a responsible, organized individual.
• Must present a neat and clean appearance.
• Must maintain a neat and clean work environment.
• Must possess a personality that will make people feel welcome and that reflects favorably on Soboba Springs Golf Course.
• Will possess a strong determination to grow and support Soboba Springs Golf Course.

• Must be able to provide evidence of eligibility to work in the United States of America.

Certificates, licenses and registration

• Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license. 

• Required to submit to and obtain negative results on all drug and/or alcohol testing.
• Must have a valid and clean California Driver's License.

Soboba Casino Resort Benefits

Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following: 

· 401k Plan 

· Basic Life Insurance employer paid ($20,000) with the option to purchase Supplemental Life Insurance 

· Medical, Dental & Vision paid for the employee 

· Employee Assistance Program 

· Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs) 

· Paid Time Off 

Soboba Casino Resort Team Member Recognition including, but not limited to:

· Reward and Recognition Program (Quarterly, and Annually) 

· Team member Incentives 

· Discounted Team member meal