Summary

The Maintenance Supervisor is responsible to direct and supervise the planning, construction, maintenance, and alteration of equipment, machinery, buildings, and other facilities utilizing hand tools and power tools as well as general maintenance and repair of facility areas, cleaning and safety of all guest and employee areas as well as parking lot, grounds and adjacent lots to include any off-property site used by the company. This position supports operations in ensuring use-ready and compliant facilities and utilities, including completion of preventive maintenance, and the completion of computerized maintenance management system (CMMS) related documentation. The Maintenance Supervisor provides feedback and recommendations to management on relevant topics including the planning of maintenance work, project management tasks, and the investigation and resolution of unusual situations.

Duties/Responsibilities

• Perform, as part of a team, a wide variety of tasks to maintain facility in a best in class for guest experience.
• Interface with customers, vendors, and team members in support of facility initiatives, work request completion, or other duties as assigned in a professional and team-oriented manner.
• Conduct routine, periodic, or special inspections to determine repair and maintenance work necessary to prevent breakdowns of facilities, machinery, and equipment.
• Utilize positive communication and interpersonal skills with guests, (internal and external), at all times.
• Responsible for exhibiting professional behavior with both internal and external business associates that reflects positively on the company and is consistent with the company’s policies and practices.
• Provide guidance and coordination to team members and trains staff on elements of the facilities maintenance trades.
• Assists management in planning and scheduling preventative maintenance work and recommends approaches to preventative maintenance programs.
• Embodies Soboba Casino Resort’s cultural values and aligns daily actions with department goals.
• Responsible for routine general maintenance and repair throughout the Soboba Casino Resort Property. These responsibilities can include painting, drywall installation and repair, carpentry, plumbing, HVAC, groundwork, irrigation systems, flooring, concrete, lighting and basic electricity, as directed with established procedures and policies.
• Performs daily rounds and checks of various equipment and systems as assigned, including related record keeping.
• Must be flexible to work variable shifts, weekends, and holidays.
• Ensure that shifts are proper covered.
• Ensure that facility personnel observe constant awareness of safety and accident prevention.
• Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.
• Ability to perform standard repairs to general machinery, equipment, structures, plumbing, air conditioning and electrical systems.
• Record and document all work carried out on all equipment on both paper and electronic systems as is required.
• Perform special projects and other responsibilities, tasks, or duties as requested.

Supervisory Responsibilities

• Perform supervisory responsibilities in the absence of the Facilities Manager.

• Responsible for hiring, training, scheduling, evaluating, coaching and counseling, and motivating all team members.

• Supervise day-to-day facilities maintenance and train and mentor team members.
• Assist in running an efficient maintenance operation which is able to fulfil operational and customer demand while meeting set goals.
• Effectively lead a team of maintenance technicians, working with manager to ensure smooth workflow with maximum output.
• Consistently promote high standards through personal example and roll out through the team so that each member of the team understands the standards and behaviors expected of them.
• Identify areas of development within the team to achieve a flexible and responsive team which can support the demands of the organization and its guests.
• Coordinating training sessions in facility maintenance, safety procedures, and best practices.
• Ensure that facility personnel observe constant awareness of safety and accident prevention. Ensure that all OSHA safety regulations and Soboba policies are being adhered to.

Performance Requirements

• To perform this job successfully, an individual must be able to satisfactorily perform job duties, demonstrate excellent work habits, deliver superior service to internal and external guests, exhibit the highest degree of professionalism, ethics, and integrity, and comply with all governing policies and procedures.
• Employ positive communication skills and exercise professional interpersonal abilities (tact, diplomacy, and respect) with guests and co-workers at all times.
• Maintain a high degree of professionalism in the workplace, including appearance, communication, attendance, reliability, and teamwork.
• Maintain a high level of organization, including an orderly and neat work area and excellent time management skills, leading to the highest levels of productivity.
• Demonstrate a desire to succeed and willingness to help others succeed.
• Understand the role and responsibilities of the position and demonstrate proficiency in the position requirements.
• Demonstrate support and comply with all Safety program elements including: adherence to policies, exercise of safe work practices, participation in training, use of protective equipment, and reporting all safety concerns, hazards, and non-compliant practices.
• Participate in open communication and provide feedback to management regarding operations, staffing, personal development, and operational productivity.

• Maintain a high degree of professionalism in the workplace, including standards for appropriate dress and appearance, respect for each team member, satisfactory attendance, open communication, job knowledge, a desire to succeed, and in all activities where you represent the Facilities Department through trust, productivity, confidentiality, and the highest levels of customer service.
• Act as a department champion, promoting the department’s and company services and functions to other employees, other departments, vendors, applicants and others who visit the department and property.
• Be responsive, accountable and provide feedback to management inquires for information, clarification, suggestions or observations regarding operational, staffing, mentoring, customer service, personal development and productivity.

• Serve as a contributing Team Member of the Soboba Band of Luiseño Indians enhancing the Casino’s operations in all its business endeavors.

Education / Qualifications

• Must be at least 21 years of age.
• High School diploma or equivalent, required.
• An Associate of Arts or Certificate of Arts Degree in Facility Maintenance from an accredited college or Trade school may be substituted for two years of the required experience.
• Minimum six (6) years of relevant experience required.
• A minimum of one (1) year of lead/supervisory experience in maintenance or related field.
• One (1) to three (3) years of previous experience working in a trade, considered a plus but not required.
• Carry out assigned tasks and make timely decisions.
• Ability to perform standard repairs to general machinery, equipment, structures, plumbing, air conditioning and electrical systems.
• Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of minimum educational/experience requirements indicated above.
• Ability to identify issues and decide on required actions.
• Ability to work as part of a team, and independently.
• Must be able to provide evidence of eligibility to work in the United States of America.

Certificates, licenses and registration

• Must possess a California Driver’s License and a clean driving record (less than 3 points).
• Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license.

• Required to submit to and obtain negative results on all drug and/or alcohol testing.

Soboba Casino Resort Benefits

Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:

• 401k Plan
• Basic Life Insurance employer paid ($20,000) with the option to purchase Supplemental Life Insurance
• Medical, Dental & Vision paid for the employee
• Employee Assistance Program
• Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)
• Paid Time Off

Soboba Casino Resort Team member Recognition including, but not limited to:

• Reward and Recognition Program (Quarterly, and Annually)
• Team member Incentives
• Discounted team member meals