We are currently looking to add a Veterinary Receptionist to our team!

We are looking for candidates that have an interest in reproduction as our hospital offers general practice services and reproductive services. Experience in reproduction is not required, but at least 2 years of veterinary hospital experience is required. Experience with Avimark is preferred.

Our current hours of operation are Monday-Friday 9am-6pm and we are looking to extend our office hours around July 22, 2024 until midnight for urgent care services. This shift opening will be from 3:30pm-midnight Monday-Friday with a 30 minute lunch break. Looking to hire applicant before extending hours to have time for training. Pay will be based upon experience. We are looking forward to adding to our great team here at SoCal Pet Hospital, if you would like to apply please send resume with detailed work experience.

*****DO NOT APPLY IF YOU DO NOT HAVE MINIMUM OF 2 YEARS OF VETERINARY RECEPTIONIST EXPERIENCE********

Customer Service Representative Responsibilities:

The Customer Service Representative position is a position that is critical to the successful operation of this hospital. These positions require extraordinary customer service skills, the ability to multi-task, perform cash operations, handle stressful situations and embrace and promote our hospital philosophies. In addition, these positions also support verbally and physically each department in the hospital. Due to the nature of the hospital, CSRs may be asked to work any day of the week, month, or year.

• Provide outstanding customer service
• Able to lift pets up to 40lbs every day
• Work as part of a team to put our clients & patients first
• Answer multiple phone lines
• Ability to work on your own and with the team
• Knowledge of veterinary terminology
• Possess tact and diplomacy when dealing with the public, animals and other staff members
• Promote all practice philosophies and protocols
• Greet each client by proper name (i.e.; Mr. and Mrs.) and each pet by name
• Verify accuracy of personal information in computer for each client/pet
• Create appointments/explain procedures/ give accurate fees for routine services
• Check in/admit each patient into the hospital for designated procedure/exam
• Enter and present invoices and estimates
• Present hospital billing and return policies
• Check out each client with the ability to process all types of payments
• Provide clients and other hospitals with appropriate approved medical records
• Promote and educate clients on preventative care, surgical aftercare instructions, etc.
• Proficient in the use of the hospital software (Avimark)
• Take pride and maintain cleanliness of reception area, and exam rooms, along with all areas of hospital as needed.
• Work with fecal matter, urine, blood, and cleaning chemicals
• To ensure the safety of clients, pets and their colleagues
• Obey all clinic policies and procedures as well as under their responsibilities under OSHA and other regulatory agencies

This job description in no way states or implies that these are the only duties to be performed by the Customer Service Representative.

*****DO NOT APPLY IF YOU DO NOT HAVE MINIMUM OF 2 YEARS OF VETERINARY RECEPTIONIST EXPERIENCE AS THIS IS NOT AN ENTRY LEVEL POSITION********

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Overtime

Work setting:

• Hospital
• In-person

Application Question(s):

• Will you be able to work 3:30pm to midnight Monday-Friday?

Experience:

• Veterinary experience: 2 years (Required)

Shift availability:

• Night Shift (Required)

Ability to Relocate:

• Murrieta, CA 92562: Relocate before starting work (Required)

Work Location: In person