Social Cantina is Hiring a General Manager Near Mishawaka, IN
Job Description
Job Description
Benefits:
401(k)
401(k) matching
Bonus based on performance
Dental insurance
Employee discounts
Flexible schedule
Free food & snacks
Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development
Vision insurance
The General Manager is responsible for leading and managing their primary restaurant location. They will play an important role in various tasks such as restaurant marketing, recruiting, and hiring, training, overseeing food quality, developing feature menu items, as well as ensuring excellent service is provided to all restaurant guests. At FHG, General Managers are given the toolkit they need to succeed, and the autonomy to manage their location in the best way that applies. This role comes with the responsibility to oversee every aspect of their restaurant with little day-to-day oversight and high expectations from Regional and Support Team leaders to be able to adequately problem solve and make decisions that will benefit their location. General Managers at FHG should be prepared to take the lead and take a tremendous amount of ownership in their restaurant and their work. With great autonomy comes great responsibility. Job Responsibilities:
Manage and oversee the entire restaurant operation
Deliver superior guest service
Ensure guest satisfaction
Plan and develop guest loyalty through a concierge program and regular interaction with guests
Work with department managers and Support leaders to create feature menu items
Work closely with the Marketing Manager to ensure appropriate marketing strategy for their location
Participate in local food events
Respond efficiently to customer questions and complaints
Organize and supervise shifts
Manage and lead staff
Hire new employees, ensure proper paperwork is completed in a timely manner, and entry into all payroll and time-clocking systems
Oversee location training programs, working with the Training & Development Manager and HR to ensure uniform standards and proper recordkeeping
Including holding orientations for new hires, and participating in training test administration
Evaluate staff performance, recording both successes and failures within recordkeeping systems and utilizing proper documentation
Estimate consumption, forecast requirements, and maintain inventory
Manage restaurant supplies, including ensuring positive and productive relationships with vendors
Control loss and minimize waste
Ensure proper financial and bookkeeping procedures, including but not limited to:
Oversight of petty cash
Oversight of daily deposits
Ensuring proper use of accounting forms and accurate financial data therein
Ensuring proper procedure for tip payments, bank deposits, etc
Maintaining responsibility, and submitting proper receipts/documentation, for location debit and credit cards
Nurture a positive working environment
Monitor operations and initiate corrective actions
Implement innovative strategies to improve productivity and sales
Oversee scheduling of all departments, including responsibility for scheduling managers
Including keeping an accurate calendar of events to ensure proper scheduling based on goings on in the area
Monitor manager attendance and time off
Work closely with HR and RM to administer any necessary disciplinary action to managers
Oversee disciplinary documentation of hourly team members, ensuring the proper procedure is followed and all forms are housed in necessary employee files
Oversee and audit time punches and payroll hours prior to the payroll deadline
Ensure that location keeps proper records in Store Logs, including sales, employee issues, accidents, and relevant shift notes
Oversee and ensure proper completion and submission of weekly inventory
Work closely with RM and Support Team Leaders to ensure proper process and efficient operation of work location, including
Implementing processes and changes in a timely manner
Effectively communicating change to team members and subordinate managers
Keeping records
Monitor budgeting and oversee ordering for each department
Monitor product levels and coach managers on appropriate pars
Assist Catering and Events Manager with planning events to drive sales
Hold weekly manager meetings, with relevant and engaging content, to keep up with trends, changes, and training
Attend and actively engage in any GM meetings, including preparing content to present as needed
Other duties as assigned by Regional Manager or Support Team Leaders
Requirements:
2 years of experience as a Restaurant General Manager or similar role
5 years of experience in customer service or restaurant management
Bachelors degree in hospitality management, culinary, or related field preferred
Extensive food and alcohol knowledge
Computer literacy
Familiarity with restaurant management software (Aloha, payroll processing, and scheduling)
Experience with event oversight
Strong leadership, motivational, and people skills
Excellent financial management skills
Critical thinker with strong problem-solving abilities
Team player
Excellent time-management
Strong interpersonal communicator
Able to work autonomously, but know when to ask for support
This position reports directly to the Regional Manager for their restaurant locations geographic area and works closely with the Support Team Leaders in Operations, Marketing, Human Resources, Events & Catering, and Accounting.