Customarily and regularly provides technical support to all customers via trouble tickets, telephone, and email.

Actively investigates and resolves software and hardware problems for users and issues trouble ticket reporting on all other problems.

Provides exceptional and timely customer support with a high degree of product knowledge.

Serves as level 1 point of escalation for urgent customer issues

Works with product teams on support projects focusing on quality and productivity improvement.

Works with development teams in performing product analysis identifying trends and market demands; recommends product enhancements. Department Gaming Operations Employment Type Full Time Location Las Vegas, Nevada - FinTech Innovation Center (Amigo) ** Key Responsibilities**

Maintains documentation for all support activities including product development, enhancement, engineering, and marketing activities.

Assists with developing and maintaining processes, procedures, and customer related documentation.

Assists patrons with the completion of transactions; provides explanation for any transaction denials.

Utilizes customer feedback to make improvement suggestions on products and services for better service delivery.

Maintains the security and confidentiality of all patron and transaction data, protecting the consumer and Everi from liability through strict adherence to all applicable laws and standard operating procedures.

Creates product support documentation and contributes knowledge-based articles as required or needed ** Benefits**

* Opportunity for growth and advancement

* Learning & Development - Internal Subject Matter Experts will get you up to speed on our casino products and more!

* Flexible PTO and 10 paid holidays throughout the year

*Everi is an Equal Opportunity Employer. All qualified applicants and employees will be afforded equal employment opportunities without discrimination because of race, creed, color, national origin, sex, age, disability, marital status, or any other characteristic or class protected by federal, state, or local law.*

*** For All External Staffing Agencies ***

*Everi does not accept agency submittals. Please do not forward resumes to our Executive team, Management team, or any current Everi employee for review without proper approval. Everi is not responsible for any fees related to unsolicited resumes.*

#LI-MW1 ** About Everi**

**We believe in the values of Collaboration, Integrity, Inclusion, Excellence, and Fun!** Department Gaming Operations Employment Type Full Time Location Las Vegas, Nevada - FinTech Innovation Center (Amigo)