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Must be authorized to work in the US; sponsorship not available.
Location: [Cumberland, RI]
SOFT's client located in Cumberland, RI is looking for a Quality Assurance Specialist - Customer Service for a long term contract assignment.
Job Description:
Reporting to the Supervisor of Training and Quality in Customer Service (CS), the Quality Specialist is responsible for the implementation and management of the CS Quality Program. This role drives the quality of experience provided by Customer Service; including oversight of call/quality monitoring activities, implementing coaching practices and quality improvement opportunities, and providing compliance and quality performance reporting/guidance in alignment with company and regulatory requirements. This individual will develop and maintain quality improvement resources and assets including training material, job aids, surveying, assessments, and supporting program execution reporting and systems. The overall quality program coordination, implementation, and reporting will be managed by the Quality Specialist in alignment with approved vendor and internal business support, tools, and priorities.
Job Responsibilities
Education/ Experience
Preferred Qualifications
Capability Requirements
Job Types: Full-time, Contract
Pay: $30.00 per year
Shift:
Education:
Experience:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Contractor | Full Time
$100k-119k (estimate)
07/28/2024
11/23/2024