SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPro’s Headquarters is in Raleigh, North Carolina.
SoftPro offers comprehensive health benefit offerings (medical, dental, vision, disability, etc), 401k and Employee Stock Purchase Plans with company matching, as well as generous paid vacation time and paid parental leave. We have positions that are eligible to be 100% remote. Employees who live near our Raleigh, NC Headquarters can choose to work a hybrid (office/home) schedule.
SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as a 2024 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 12 times since 2012!
What are we looking for?The SoftPro Custom Development Team is seeking a Product Owner. This position can be located in our Raleigh, NC office or as a remote employee. If you are a remote employee you must be able to work East Coast Hours with an Off-shore team.
What will I do as a Product Owner on the Custom Development Team at SoftPro?The primary responsibility of the Product Owner is to develop requirements into stories and prioritize the Team Backlog so as to streamline the execution of product/project priorities. The PO has a significant role in quality and is the only team member empowered to accept stories as done. The role has significant relationships and responsibility outside the scrum team, including working with Product Management on product roadmaps, aligning with Architecture and design to maintain user experience and technical integrity, and acting as a liaison with customers and other departments to assist in troubleshooting escalations and prioritizing issue resolution.
Additionally, you will:
Own your product(s)

• Maintain vision and clarity for your product(s) as it relates to the overall product vision and mission.
• Ensure the right feature for the product is being built based off your understanding of the customer’s needs/wants.
• Build a deep understanding of all areas of your product(s).
• Be able to demo any feature of your product to key stakeholders and/or customers if needed.
• Review and approve all software changes made by development teams for your product(s).
• Create stories that meet the DOR each sprint (>=75% each sprint).
• Review or create product design (lo-fi and/or hi-fi mockups) to ensure consistency for new features in your product(s).
• Involve yourself in all phases of the product development lifecycle for your product(s).
• Work with portfolio management throughout the development cycle to provide status updates on key features/epic progress, for organization reporting purposes.

Understand your customer

• Research and understand the needs of your target customer base.
• Understand the basics of the title and escrow process.
• Organize calls and other interactions with your customers to identify needs and problems as well as to validate feature requirements and initial designs.
• Be the voice of the customer to the development teams.

Own your backlog

• Identify, maintain, improve and prioritize product backlog items.
• Recommend when a feature or set of features is ready to ship, with a bias toward frequent delivery.
• Hold backlog refinements with team.
• Understand and use core agile concepts for writing good stories and for splitting large stories.
• Facilitate user story mapping exercises with your team when starting new features.
• Build and keep a backlog depth of stories that follow the organizational DOR with a minimum of 2 sprints of work ahead of planning timelines.
• Coordinate with manager and other key stakeholders to maintain a long-term product area plan.
• Forecast feature release dates and socialize those with key stakeholders.
• Work with customer-facing teams to understand impact of defects and prioritize to ensure product quality and customer satisfaction.
• Work with product manager, development team, and architecture to identify and prioritize ongoing maintenance work to minimize future issues and take advantage of technical advancements.

Guide and influence your team

• Motivate, support and appreciate all members of your team.
• Consistently reinforce product vision, customer goals, and the “why” to your team.
• Embody and reinforce an agile mindset on your team by holding yourself and others accountable to maintaining agile methodologies. Call out inefficiencies, provide constructive feedback, and actively collaborate with all team members.
• Exhibit leadership skills as a part of a Scrum Team.
• Be the liaison between the team, Product Manager, stakeholders, end users, business and customer.
• Work with Product Manager to ensure clear visibility into the work of the team.
• Know your team’s velocity and optimize for efficiency.
• Organize and lead meetings and presentations.
• Attend all team related events and ceremonies including but not limited to stand-up, backlog refinements, mid-sprint reviews, planning, sprint reviews, roadmap forecast and health check meetings.

What do I need to be successful as a Product Owner at SoftPro?

• Must have 3 years experience as a Business Analyst or a Product Owner, or 3 years experience in the title and escrow industry.
• Consistently demonstrate a thorough understanding of how to gather customer requirements and and ability to develop a solution by offering suggestions to improve user experience.
• Proficiency with writing acceptance criteria and release notes.
• Proficiency with Agile methodologies and participation in daily scrum and sprint planning meetings.
• Proficiency with sprint management tools such as DevOps or Jira.
• Excellent communication skills (verbal and written).
• Ability to multi-task, meet deadlines, and work in a fast-paced environment.
• Receptive to feedback. Strong sense of awareness and responsibility to performing duties. Continuously seeks opportunities to improve.
• Must be a problem solver, detail-oriented, highly organized and results driven.
• Proven success in systems thinking and solving business needs with available technology solutions.
• Title and Escrow experience and/or SoftPro experience a plus.

Join us and live our Core ValuesDeliver AMAZING Customer Service, Be an AWESOME Teammate, Adopt a Sense of Urgency, Innovate to be Efficient, Produce Quality Work, Take Initiative, Go the Extra Mile.
EQUAL OPPORTUNITY POLICY
FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.