Softrams is one of the fastest growing digital services firms in the Washington Metropolitan regions crafting human-centered solutions and empowering digital services with focus on HX, AI, cloud, DevOps, and cyber security. Our offices are in Leesburg VA, Baltimore MD, and Plano TX, and our teams are spread across the U.S.
Recognized as a Top Workplace USA (2024)
Recognized as one of the Top Workplaces in Technology (2023, 2021)
INC 5000, Fastest growing companies in America (2023, 2022)
Washington Business Journal Top 75 Fastest Growing Companies in Greater Washington area
2020 NXT UP - Top Federal Emerging Technology and consulting firms
2020 Inaugural DC Metro’s Most Successful Companies
2020 Washington Technology Fast 50
NVTC Tech 100 (2020, 2019)
Job DescriptionSoftrams, an award-winning healthcare technology company, is looking for an experienced and ambitious Lead Product Designer to join our Human Experience (HX) team to guide discovery, exploration, and evaluation of transformative federal products and services. The ideal candidate will have experience in building engaging, user-friendly web and mobile applications, knowledge of the health IT field, and experience working with DevOps teams to iteratively develop the product vision.
This is a 100% remote opportunity. All remote work must be performed in the United States.
Federal Requirements

• Ability to obtain a U.S. Federal Position of Trust clearance designation.
• Must reside in and be able to perform work in the United States.
• Must have lived in the United States for 3 of the last 5 years.

Qualifications

• Bachelor's degree is required.
• Experience as a product designer or combination of research and design
• Experience with research and design for civic digital services
• Experience leading a team of researchers and designers in the discovery, exploration, build, and evaluation activities.
• Experience in collaborating with product analysts to plan, strategize, and leverage research insights to make key decisions for the future of the product.
• Experience in establishing HCD processes and procedures within a project space.
• Strong collaboration skills in working with Business and Engineering counterparts.
• Experience with Human Centered Design (HCD) specifically in designing digitally focused products and services.
• 5 or more years of experience in working with Designers, Researchers and Analysts in planning and executing research activities and delivering design solutions.
• Deep understanding of diversity, equity, and inclusivity (DEI) and how it applies to the work.
• Experience in designing usable, accessible, and empowering B2B and B2C services and products.
• Experience building and working with design systems.
• Samples of work that can show your familiarity with both research and design are required to be considered for this opportunity, this can be in the form of a presentation, case studies, readouts, etc.
• Preference for those with experience around usability and building 508-compliant web applications.

Responsibilities

• Meet with Product Owner, Researchers and Agency stakeholders to review scope and design goals for an upcoming iteration of product improvements.
• Guide your team in the planning, design, and facilitation of HCD activities to engage stakeholders in discovery, exploration, build and evaluation phases.
• Work alongside your HX team to guide and mentor them in their research and design efforts.
• Track priorities in the form of Jira tickets to ensure clarity, accountability, and alignment in the work you and your team are completing.
• Participate in weekly ceremonies to provide ongoing reporting of project status and health.
• Manage the logistics, deliverable timelines, and operational requirements of each project.
• Proactively review and understand existing products, environment, eco-system, information architecture, key user workflows.
• Review product analytics, customer service data and other sources to understand patterns, personas and key usage scenarios.
• Work with UI developers to build and manage design assets, style guides and design fidelity in the implemented application.
• Guide the build, review and testing of designs to guide product and service design decisions
• Help team and agency stakeholders by providing insightful documentation that is accessible to broader audiences.
• Review, critique, guide and mentor researchers, designers and other team members.
• Participate and guide your team to participate in sharing lessons learned, new concepts, methods in learning events like brownbag sessions, DEMO Days and external events like meetups, conferences, and webinars.

Benefits And Perks

• 65%-75% company-sponsored (including dependents) premiums towards medical, dental andvision insurance. 100% employer sponsored STD, LTD andlife insurance (min $100K). Voluntary life insurance option available.
• Retirement 401(k) plan with employer matching. Immediate vesting.
• Maternity and parental leave.
• Vacation andsick leave.
• Discretionary bonuses, spot awards, gifts, and tenure-based rewards.
• Company-sponsored role-based training and certifications.
• Monthly Doordash DashPass subscription.
• Group discounts via LifeMart ADP

Public Trust ClearanceThis role requires the hired candidate to go through public clearance. A minimum of 3 years of stay in the U.S. within the last 5 years is a must to be eligible to qualify for public trust clearance sponsorship. 
Work Location:We have open-collaboration offices in Leesburg VA and Baltimore MD for those who may prefer to work on-site. However, Softrams is a 100% remote-first team environment. Softrams works in the eastern time zone and standard work hours are 9am ET to 5pm ET with flexibility around start and end times based on team needs.
About SoftramsSoftrams is a Maryland & Virginia-based small business information technology, consulting, and solutions provider specializing in emerging technologies for UX/UI, Mobile Apps, DevOps, Big Data Analytics, Data Science, and Cyber Security. We offer innovative technology implementations and build customer-centric services that are simple, intuitive, scalable, efficient, and usable. 
EEO StatementSoftrams, LLC. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Softrams is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact (571) 918-8977 People Operations Team, email: hr@softrams.com