Dear Ranjith,
We are delighted to reach out to you on behalf of SoftSages Technology, a rapidly expanding IT and staffing company headquartered in Malvern, PA. We take immense pride in serving critical clients across various sectors, including federal, commercial, and healthcare industries. Our commitment to excellence extends beyond just our clients, as we firmly believe that our consultants are equally vital to our success.
We are currently seeking dynamic individuals like yourself to join our diverse and inclusive team. At SoftSages, we foster an environment that promotes diversity, inclusion, and equality, valuing the unique perspectives and experiences each team member brings. As a part of our team, you will have the opportunity to work on exciting projects that drive innovation and make a positive impact.
Attached, you will find a job description for a position that aligns perfectly with your skills and expertise. If you are passionate about contributing to a vibrant, collaborative, and forward-thinking work culture, we invite you to explore this opportunity further.
IT and Cybersecurity Technical Writer
7 years of experience
1 year contract (extension for 2 years is possible)
Onsite/ Hybrid, Uniondale, Long Island, NY.
ResponsibilitiesInformation Gathering:

• Conduct information-gathering sessions to understand technical processes and solutions comprehensively.
• Meet with subject-matter experts to ensure specialized topics are appropriately addressed.
• Collaborate with SMEs to obtain and organize information for content development.
• Create documentation after thoroughly collaborating with subject matter experts and technical staff.

Content Creation And Management

• Produce, manage, and enhance a wide range of written materials, including policies, procedures, departmental announcements, technical specifications, training materials, and formal reports. Create how-to documents with screenshots and tutorials.
• Develop documentation aligned with the requirements identified in the recent assessment.
• Determine the most precise and logical way to present information for the most significant reader comprehension.
• Generate innovative ideas for content and workflow solutions.
• Review and copyedit content developed by other members of the team.
• Ability to take existing policies and procedures documentation and improve it.

Technical Understanding

• Demonstrate an in-depth understanding of technical processes and solutions through a questioning attitude and collaboration with stakeholders.
• Participate in collaboration sessions to ensure accurate and insightful documentation.
• Analyze information required to develop or update policy, procedure, and form documentation.

Qualifications

• 7 years as a Technical Writer.
• Bachelor's degree in computer science, information technology, creative writing, English, or related field or equivalent work experience.
• Understanding leading cyber security guidelines and frameworks (NIST, FISMA, ISO, etc).
• Outstanding written and verbal communication skillsets with a portfolio of materials for review.
• Understand and explain complex technical concepts.
• Ability to proofread technical documentation that Subject Matter Experts (SMEs) have created.
• Vital research and analytical skills
• Ability to undertake multiple projects and deliver on tight deadlines.
• Excellent technical writing skills
• Excellent verbal communication skills
• Good working knowledge of MS Office
• Detail-oriented and have technical accuracy in writing user documentation.

Raghav Jha
raghav.jha@softsages.com