46 Field Service Technician Jobs in Fayetteville, NC
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Field Service Technician
$61k-78k (estimate)
Full Time | IT Outsourcing & Consulting
1 Month Ago
Software Guidance & Assistance is Hiring a Field Service Technician Near Fayetteville, NC
Software Guidance & Assistance, Inc., (SGA), is searching for a Field Service Technician with one of our premier clients in Fayetteville, NC . POSITION OVERVIEW: We are seeking an experienced and detailed oriented Field Service Representative (FSR) to work closely with a talented cross-functional engineering and manufacturing team on the execution of low-volume production programs. We are looking for an enthusiastic self-starter that can deliver the highest level of customer service experience while contributing to the development of a small team of two to ten people. Our goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability. The explosive growth experienced at our client has resulted in this opportunity to develop and grow their team focused on tactical, combat, robotic, and vehicle integration programs. Depending on the blend of talent, skills and experience, the ideal candidate will have the capability to continue the evolution of this department. Reporting to the Lead while directly supporting the Product Engineering Team, you will be working with a highly energetic team focused on fast-paced product development and unsurpassed quality.
Top qualifications:
Top qualifications:
- Ability to use all types of power tools, lifting devices, carrying or support equipment, including safe use of slings and chains
- Able to demonstrate proficient computer skills and use of MS Office programs
- Able to prepare written technical reports
- Demonstrated professionalism and ability to interact with all levels of employees and customers
- High-Voltage, Autonomous, & By-wire Systems experience
- Experience with military or robotic vehicle systems and sub-systems
- Electrical and hybrid vehicle systems experience
- Experience working on military bases/ranges and with military personnel
- Class A CDL driver License
- Experience towing trailers
- Ability to acquire a CDL
- Supports the installation, maintenance, operation, troubleshooting, repair, and customer training of products at customer locations, military bases, and training/test sites
- Assist the development and creation of technical manuals, work instructions, and service manuals
- Possess intimate knowledge of solutions to support customers, both remotely and in the field
- Inform customers about the use of the products through formal or informal training, including maintaining user documentation that may include service and maintenance manuals
- Translate customers' needs into potential improvements to the platform, by presenting information to the design teams about customer usage and interaction
- Assist all Design for Serviceability activities early in the product life cycle
- Provide build/assembly support during the prototype, pilot, and production phases
- Assist in the growth of the team and their associated capabilities
- Perform inspection, repair, and troubleshooting tasks on multiple platform vehicles
- Document in-field issues and report to engineering team
- Help establish a preventative maintenance schedule to be carried out regularly by customers
- Provide input for escalation of difficult-to-solve problems to the designated technical support group
- Operate and maintain robotic vehicles in support of development and training activities
- Assure that all customers' problems are handled with a minimum delay and within the allotted time
- Ability to clearly communicate technical information, both verbally and in writing
- Able to perform in a dynamic and fast paced environment
- Ability to troubleshoot and problem-solve in a logical methodical manner
- Establish and maintain a positive customer interaction experience
- Ability to interface with multiple departments to accomplish tasks
- Self-motivated with the ability to manage his/her own workload to achieve deadlines
- Ability to use common power tools, hand tools, multi-meters etc. to service products and troubleshoot problems.
- Ability to work from technical manuals, work instructions, work orders and follow-up of historic troubleshooter findings and notes
- Design for Serviceability experience
- Strong understanding of engineering fundamentals and principles
- Ability to use all types of power tools, lifting devices, carrying or support equipment, including safe use of slings and chains
- Able to demonstrate proficient computer skills and use of MS Office programs
- Able to prepare written technical reports
- Demonstrated professionalism and ability to interact with all levels of employees and customers
- High-Voltage, Autonomous, & By-wire Systems experience
- Experience with military or robotic vehicle systems and sub-systems
- Electrical and hybrid vehicle systems experience
- Experience working on military bases/ranges and with military personnel
- CDL license is desirable but not required
- Must have a high school diploma
- 5 years of experience in roles with increasing responsibility that include assisting the technical and operations teams. Experience in technology-driven field service is a critical core competency and is an important asset for this position
- Must have a valid driver's license with ability to acquire a U.S. passport
- Must have the ability to obtain and maintain a US Security Clearance
- Technical degree or Certification from a vocational school or other recognized source such as a military service-related Advanced Individual Training preferred
- Fast-paced environment with minimal supervision
- Work is often performed in a variety of work environments including a typical interior office environment, shop environment, customer worksite, and outdoor test facilities
- Work around products may involve exposure to extreme temperatures, dirt, dust, loud noises, chemicals, high voltage systems, and heavy equipment / machinery
- Ability to travel with and maneuver a travel kit weighing :40 lbs.
- Ability to perform diagnostic and troubleshooting activities along with basic repairs on vehicles in a variety of work environments: workshops, outdoor test facilities, etc.
- Flexible working hours
- 40-45 hours per week with occasional overtime
- Extensive travel required
Job Summary
JOB TYPE
Full Time
INDUSTRY
IT Outsourcing & Consulting
SALARY
$61k-78k (estimate)
POST DATE
07/14/2024
EXPIRATION DATE
01/08/2025
WEBSITE
sgainc.com
HEADQUARTERS
NORTH TARRYTOWN, NY
SIZE
100 - 200
FOUNDED
1981
CEO
DOROTHY DOUGHTY
REVENUE
$10M - $50M
INDUSTRY
IT Outsourcing & Consulting
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The job skills required for Field Service Technician include Field Service, Installation, Customer Service, Troubleshooting, Customer Support, Technical Support, etc. Having related job skills and expertise will give you an advantage when applying to be a Field Service Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Field Service Technician. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Field Service Technician positions, which can be used as a reference in future career path planning. As a Field Service Technician, it can be promoted into senior positions as a Field Service Rep. III - Electronic Equipment that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Field Service Technician. You can explore the career advancement for a Field Service Technician below and select your interested title to get hiring information.
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