Software Guidance & Assistance, Inc., (SGA), is searching for a Microsoft Copilot Communications Specialist for a contract assignment with one of our premier Insurance services clients in Cary, NC.
Responsibilities :
We are seeking an experienced professional to be an instrumental player to drive the communication effort for our organization while we roll out M365 Copilot globally.
As a M365 Communications and Training Specialist, you will be instrumental in enhancing our M365 communications and supporting comprehensive training programs. Your role will focus on optimizing our tools while ensuring that all team members are proficient and up-to-date with the latest features and communicating best practices. To be successful in this role you will need to have excellent verbal and written communication skills along with efficient project management skills to oversee initiatives from conception to implementation.

• Develop and implement M365 communication initiatives.
• Design, support, and conduct training sessions to increase productivity and efficiency.
• Collaborate with IT and business units to align processes with organizational goals.
• Create effective internal and external communications strategies.
• Analyze process workflows and recommend solutions to enhance user experience.
• Create and maintain documentation for processes and training materials.
• Monitor environment for updates and changes, ensuring that the organization adapts swiftly and effectively.

Required Skills:

• Proficiency in M365 productivity tools (Word, Excel, PowerPoint, Outlook, (Copilot preferred)), with a deep understanding of their functionalities and best practices.
• Excellent verbal and written communication skills to effectively convey process changes and training materials to a diverse audience.
• Experience creating and maintaining documentation for processes and training materials.
• Strong presentation skills are a must.
• Experience in managing projects, with the ability to oversee initiatives from planning through to execution and evaluation.
• Strong analytical abilities to assess processes and identify areas for enhancement.
• Ability to create and deliver effective training programs tailored to the needs of the organization.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Skills:

• A bachelor's degree in Communications, Business Administration, Information Technology, or a related field preferred.
• Suggested 5 years of experience in project management.
• Advanced degrees or certifications in project management, process improvement methodologies (such as Lean Six Sigma) or M365 can be advantageous.
• Knowledge about Microsoft CoPilot.
• Project management background strongly preferred.

SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.