5 Support Engineer (Jira/Confluence) Jobs in Rockville, MD
Software Guidance & Assistance is Hiring a Support Engineer (Jira/Confluence) Near Rockville, MD
This position is 100% remote.
Job DescriptionWe are seeking an experienced Support Engineer with expertise in Jira and Confluence. The successful candidate will be responsible for providing exceptional support to our users, addressing queries ranging from project configuration changes and user access request to the creation of new projects. This role requires a deep understanding of Jira and Confluence, as well as excellent problem-solving skills and a customer-focused approach.
Essential Job Functions
- User support and query resolution: Act as a first point of contact for all Finra Jira and Confluence related queries. Provide prompt and accurate solutions to user problems and requests.
- Project configuration: Handle requests for changes in project configuration, ensuring that these changes meet the business requirements and comply with company policies.
- User management: Manage user access, roles, and permissions.
- New project/space creation: Create new projects and setup workflows based on the requirements.
- Continuous improvement: Regularly review and suggest improvements to the Jira and Confluence setup to enhance performance and user experience.
- Collaboration: Work closely with other IT and support teams to ensure a cohesive approach to user support.
- Proven experience (3 years) as a support engineer or similar user facing role with a focus on Jira and Confluence.
- In depth understanding of Jira and Confluence, including advanced features and admin capabilities.
- Proven ability to handle multiple tasks.
- Excellent communication and interpersonal skills.
- Familiarity working with Bitbucket is highly desirable.
- Scripting and automation skills are highly desirable.
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.
Job Summary
Full Time
IT Outsourcing & Consulting
$85k-111k (estimate)
04/25/2024
12/17/2024
sgainc.com
NORTH TARRYTOWN, NY
100 - 200
1981
DOROTHY DOUGHTY
$10M - $50M
IT Outsourcing & Consulting
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The job skills required for Support Engineer (Jira/Confluence) include Customer Service, Problem Solving, Collaboration, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Engineer (Jira/Confluence). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Engineer (Jira/Confluence). Select any job title you are interested in and start to search job requirements.
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