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Business Analyst 4 - HelpDesk
Software People
Trenton, NJ | Full Time
$102k-124k (estimate)
2 Weeks Ago
Business Analyst 4 - HelpDesk
Software People Trenton, NJ
$102k-124k (estimate)
Full Time | Software & Cloud Computing 2 Weeks Ago
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Software People is Hiring a Business Analyst 4 - HelpDesk Near Trenton, NJ

Need a Business Analysis with Analysis, testing and customer service experience to work in a Helpdesk support role. EXCELLENT Communication is needed.
Note: This is a Hybrid role. The Selected Resource will be required to work onsite Tuesday & Thursday every week.
The Business Analysis 4 serves as a business analyst/helpdesk support for projects involving critical data processing systems for the New Jersey Judiciary. Relevant work experience: 3 to 5 years.
ResponsibilitiesThe BA will be responsible for the support of various Judiciary applications.
  • The analyst will be expected to monitor the helpdesk, accept helpdesk tickets, analyze the problem reported and assist the user with a resolution in a timely manner.
  • The analyst will be expected to document the issue and resolution, test the application to replicate the issues reported and be able to understand Use Cases, Business Requirements Documents, User Stories, Test Scripts and any other related documentation. The BA will be expected to work in fast paced projects and will be expected to be organized, multitask, take initiatives and be customer friendly.
Skills Required
  • Experience with Business Analysis, Software Testing and Customer Service/End User Support/Helpdesk Support.
  • Knowledge of various documentation including BRD, FRD, Use Cases, User Stories, Test Scripts etc.
  • Ability to analyze complex business processes, work flows and assist the user with the issue and resolution.
  • Good communication skills required.
  • 4 year college degree or equivalent study required.
Required/Desired Skills Skill Required /Desired Amount of Experience Experience as a Business Analysis Required 5 Years Experience with Customer Service/End User Support/Helpdesk Support. Required 5 Years Ability to analyze complex business processes, work flows and assist the user with the issue and resolution. Required 3 Years Knowledge of various documentation including BRD, FRD, Use Cases, User Stories, Test Scripts etc. Required 5 Years Experience with Software Testing Required 5 Years 4 year college degree or equivalent study required. Required 4 Years Questions No. Question Question1 Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement? Question2 Please list candidate's email address HERE that will be used when submitting E-RTR. Question3 The Vendor Rate for this position is not to exceed $60.00. Do you accept this requirement? Question4 Is the candidate available for a round one, in person interview? Question5 Where is the candidate currently geographically located? Question6 If the candidate resides more than 1 hour from the client site, will the candidate relocate for the position? (Working Remotely is Not Optional).

Job Summary

JOB TYPE

Full Time

INDUSTRY

Software & Cloud Computing

SALARY

$102k-124k (estimate)

POST DATE

06/08/2024

EXPIRATION DATE

07/02/2024

WEBSITE

softwarepeople.us

HEADQUARTERS

ATLANTA, GA

SIZE

25 - 50

FOUNDED

1998

CEO

ROBERT E HICKS

REVENUE

$10M - $50M

INDUSTRY

Software & Cloud Computing

Related Companies
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About Software People

Software People, Inc. is a total software consulting and services company that combines expertise and advanced technology like nobody else does. Software People is in the business of helping its customers function more productively and profitably through a full range of specialized staffing and project implementation products and services. It specializes in the areas of Systems Integration, EAI, ERP, CRM, Business/Data Warehousing, and Custom Application Development for vertical markets including healthcare, financial services, insurance, telecommunications, insurance and energy.

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