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Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem.
Position is a hybrid model. Selected applicants will be required to work remotely and report on-site. Hours are Monday- Friday- 8 : 30 am to 4 : 30 pm IN OFFICE (1 day REMOTE : Tuesday, Wednesday or Thursday).
Note : 35 hour work week.
All training will be conducted on premises at 25 Market St. Trenton, NJ.
2-year college degree or equivalent technical study - preferred
Training on the AOC procedures and system will be provided.
SUMMARY :
The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications.
The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand.
They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines.
The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
Qualifications and Skills Desired :
Microsoft Windows 10
Knowledge of Microsoft Windows Server, Active Directory, and Office 365 training on AOC mainframe systems will be provided.
Experience using Microsoft Excel, Word and Visio
Must have good clear communication skills
Responsibilities :
Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
Maintain a working knowledge of Help Desk and IT Operations procedures.
Log all incoming problems and requests and actions taken to resolve them.
Provide first response help desk support to all customers and users.
Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
Provide support for AOC business applications.
Provide follow-up status to end-users in accordance with specified support policies and procedures.
Ensure closed problems are adequately documented.
Required / Desired Skills
Skill
Required / Desired
Amount
of Experience
Experience with customer service
Required
Years
Experience working in a position requiring calm demeanor when dealing with upset users
Required
Years
Data entry
Required
Years
Experience using email (Outlook)
Required
Years
Experience with MS Excel
Highly desired
Years
Experience with MS Word
Highly desired
Years
Experience with MS Visio
Highly desired
Years
Questions
Question
Question1
Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence.
The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question2
Please list candidate's email address HERE that will be used when submitting E-RTR.
Question3
The Vendor Rate for this position is not to $$$$$$. Do you accept this requirement?
Question4
One-hour unpaid lunch. Do you accept this requirement?
Question5
Finger printing, full state and federal background check to be completed by the State of NJ. Do you accept this requirement?
Question6
Candidate understands they will be required to work remotely and report on-site. Do you accept this requirement?
Question7
Candidate understands they may be required to work weekends as part of the 35 hour workweek. Do you accept this requirement?
Question8
Where is the candidate geographically located?
Last updated : 2024-06-19
Full Time
IT Outsourcing & Consulting
$60k-74k (estimate)
06/21/2024
09/20/2024
stg-corp.com
MIAMI, FL
25 - 50
Private
NILDA F RAMOS
$5M - $10M
IT Outsourcing & Consulting
The job skills required for Help desk coordinator include Troubleshooting, Help Desk, Customer Service, Active Directory, Communication Skills, Microsoft Windows, etc. Having related job skills and expertise will give you an advantage when applying to be a Help desk coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Help desk coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Help desk coordinator positions, which can be used as a reference in future career path planning. As a Help desk coordinator, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Help desk coordinator. You can explore the career advancement for a Help desk coordinator below and select your interested title to get hiring information.