Job Title: Systems Admin

Job Location: Farmington CT 06032

Onsite Requirements:

• Legal team/Law firm support
• O365
• SharePoint

Job Description:

• The System Administrator role in LCC Operations Technology serves as the front-line support of Legal, Contracts and Compliance (LCC) practice areas and other team members using LCC systems and tools.
• The team member should have the ability to quickly learn and understand systems and tools within LCC, manage inbox/queue of questions, provide superior customer service, and escalate when necessary to provide closed loop resolution.
• In addition, the system administrator will facilitate access requests and ensure the integrity of access roles for a suite of LCC applications.
• The system admin may support process or policy questions in support of certain LCC teams and may require discretion and privacy for sensitive material or subjects.

Job Responsibilities:

• Monitor support queue and ensure closed loop resolution of questions or requests
• Develop relationships with Enterprise Services digital technology and business service partners who support LCC applications to prioritize escalated support
• Liase with vendor provided support resources as required to submit and track break/fix or enhancement requests for LCC licensed software-as-a-service.
• Engage LCC subject matter experts when process related questions are raised beyond normal support model
• Provide appropriate system access to users, when requested, and ensure proper approvals are in place
• Conduct system access audits and work with Internal Controls Excellence and other groups to meet policy requirements
• Support other projects led by LCC Operations or practice area leaders, where requested
• Update training documentation and conduct user acceptance testing for LCC tools prior to deployments
• Send mass communications and other bulletins to inform users of upcoming system changes
• Update internal LCC websites and maintain LCC SharePoint sites
• Support creation of metrics and reports

Skills Required:

• Effectively works with business partners to help solve problems and escalate where necessary
• Experience supporting tools or systems in a business environment.
• Demonstrated customer service experience.
• Advanced use of MS Office products, specifically Excel, Outlook and PowerPoint

Skills Desired:

• Experience supporting legal, contracts, global trade or ethics functions in a large enterprise
• Strong written and oral communication skills including preparing and sending information to large user groups
• Demonstrated teamwork in a professional environment

** This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future.

This client is a US Federal Government contractor and is legally required to hire s. **