Your work days are brighter here.
At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.
About the Team
The Business Systems Analyst (BSA) at Workday will be part of the GTM Enterprise Applications team that is responsible for the CRM implementation at Workday. The BSA will work with business stakeholders and our GTM development team to deliver Salesforce.com enhancements and projects to increase business efficiency and automate business processes through technology and innovation.
This hands-on technical role demands knowledge of business processes and methodologies along with a strong analytical skills. The candidate will have direct hands on experience in Salesforce.com with design, configuration and implementation. Experience in other large BI, CRM or ERP enterprise systems is preferred but not required.
About the Role
Responsibilities

• Work closely with business partners to understand business processes, goals and gaps.
• Collaborate with GTM development team and other business analysts in the planning, prioritization, design, development and deployment of new projects & system enhancements.
• Responsible for understanding business requirements and creating documentation as needed; i.e. Business requirements documents (BRDs), process flows, business cases, gap analysis (as is vs. to be), functional design documents etc.
• Leverage business knowledge and expertise to identify opportunities for process improvements.
• Analyze and initiate configurations and customization of the Salesforce system and participate in the change management and go live support processes.
• Facilitate review sessions with functional owners, subject matter experts and end-user representatives.
• Coordinate and perform system testing to ensure requirements are met. Work closely with project team during user acceptance testing (UAT); including tracking issues through to resolution and securing end user acceptance sign-off.

About You
Basic Qualifications

• Bachelor's degree in Computer Science with Business Management, Information Management Systems (or related field) or equivalent experience required.
• 5 years hands-on Business Systems Analyst experience supporting business stakeholders in various groups such as Support, Services and Partners on a global, enterprise system.
• Salesforce experience required.

Other Qualifications

• Experience with Service Cloud, Customer Support, Case Management and Communities is strongly preferred.
• End to end implementation experience including project management, issue management, communication and change management.
• Excellent verbal and written communication skills; ability to communicate effectively with different levels within the organization as well as with business partners and technical teams.
• Strong project management skills including the ability to define the project scope, establish a timeline, coordinate resources, communicate status, and manage the delivery of results.
• Solid multi-tasking, time management & organization skills with the ability to manage multiple and often changing priorities as well as the ability to adapt to changing business requirements.
• Hands-on experience with reports, data management/data manipulation and dashboards with the ability to organize information and processes in a logical and efficient manner.
• Demonstrated ability to learn and embrace new technologies, applications, and solutions.

Workday Pay Transparency Statement
The annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.
Primary Location: USA.GA.Atlanta
Primary Location Base Pay Range: $90,100 USD - $135,300 USD
Additional US Location(s) Base Pay Range: $85,600 USD - $162,800 USD
Our Approach to Flexible Work
With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.
Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.
Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.
Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!