Description

ABOUT OUR COMPANY

Soleil Management by YES& Companies was established in January 2001 and provides management services in Nevada, Hawaii, California, and Florida. We consider ourselves one of the most dynamic and resourceful management companies in the region.

We are a hospitality and lifestyle company that inspires ‘lasting togetherness’ through our brands, companies, and products.

We wake up every day to inspire togetherness through connecting, sharing and discovery. Life is better together. We’re better together.

We’re a multi generation company founded by a family, whose big picture begins with you. Work at a place filled with genuine people, leaders who care and an opportunity to make a difference without needing permission to lead.

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Create magic with us …

At Tahiti Resort & Club de Soleil we are looking for energetic, professional team player with excellent communications skills. Positive attitude to deliver great customer experience and support our mission to create memorable experiences for our guests.

ROLE

This position would support of all resort operations and take on select administrative tasks; allowing leadership more time to execute their roles. 

RESPONSIBILITIES

• Responsible for aiding select departments with payables including invoice processing and checkbook data entry.
• Responsible for Third party Extranet & Owner/Exchange reservation communications including special requests, arrival/departure updates and general guest inquires.
• Assist FD Leadership with scrubbing reservations for pre-paid deposits validating CC’s and cancellations as needed.
• Aide Operation Managers with Amazon invoice reconciliation
• Assist as needed with FD coverage, reservations and telephone call overflow.
• Help FD Manager with Long Term high and overdue balance reconciliation reports.
• Maintain a flexible work schedule based on business needs.
• Provide exceptional customer service in every interaction with owners and guests.
• Ensure all interaction with guests, owners and associates with our Yes& family of companies is done so in a positive, friendly manner. 
• Resolution based service.
• Any task as assigned by the Resort Leadership team.
• The safety and security of guest, associates and company assets is always the highest of priorities. 
• Any task as assigned by the Resort Leadership team.

Requirements

• High school or equivalent education required
• Prior front desk or hotel guest service experience strongly preferred. 1-2 years prior customer service experience required. 
• Extensive experience with computers and telephones.
• Professional appearance that is clean, natural, polished, and professional
• Effective communication skills and proficient oral and written English language skills
• Excellent computer skills
• Extensive knowledge of the hotel, its services and facilities. 

EEO/Drug Free Workplace