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Customer Care and Billing (CC&B) application, supporting the Veolia North America businesses in all phases of the ITIL Service Lifecycle model.
As a functional analyst (not an application developer), this includes working directly with CC&B application users and management in solving operational problems, designing solutions within to address business needs, operating routine configuration tasks, resolving or assisting in the resolution of incidents, conducting and organizing the delivery of approved business changes and projects, and also supporting the installation of system patches and/or upgrades.
This position requires a good understanding of the Company business processes and flows in order to be able to analyze and develop solutions that fit specific business functions. It also necessitates a solid expertise with the CC&B application functionalities to be able to carry out such changes.
PRIMARY DUTIES / RESPONSIBILITIES
QUALIFICATIONS
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Education / Experience / Background
Full Time
$90k-117k (estimate)
06/06/2024
11/23/2024