Description

Responsibilities:

Provide administrative support to the Call Center Administration Manager, Call Center Manager, Open Marketing and Owners Advantage departments to include but not be limited to:

• Verifies package sales, including qualifying prospective owners and members, as set forth in department established qualifications

• Adheres to the Company script when communicating with prospective owners and members

• Handles customer service calls to include date changes and general package information

• Completes pre-arrival confirmation calls to all incoming vacation packages to confirm travel dates and presentation times

• Follow up on all pending requests until completion and return all calls in a timely manner

• Completes pre-arrival confirmation calls

• Maintains a working knowledge of all resorts, Company products and services as they related to marketing and the company as a whole

• Responsible for professionally and courteously handling escalated guest issues

• Maintain a high level of accuracy and confidentiality in verifying and/or entering package data for the Marketing Call Center

• Support the daily activities and assignments provided by leadership. Participate in proactive team efforts to achieve departmental and Marketing Call Center goals.

• Adhere to all company and departmental policies and procedures

• Additional duties that may be assigned to meet business needs

Requirements

• Good interpersonal communication skills, written and verbal

• Fluent with Microsoft Office Suite; Word , Excel and Outlook

• Good organization skills

• Ability to manage daily, weekly and special project deadlines

• Self-starter

• Exceptional customer service skills

REVENUE/BUDGETARY/STAFF RESPONSIBILITY

• No budgetary responsibility

• No Direct Reports

EEO/Drug Free Workplace