We, at Somnus Mattr

s International, are seeking

highly motivated and custom

-focused

• ividua
• o join our team
• be responsible f
• handling inbound an
• utbound phone
• lls, providing e

ceptional custome

• ervice
• nd reso

ving c

• omer inquiri
• and qthe

bility to work in

• fast-paced, ever

changing envi

• ment.
• y Resp

bilities:* · Han

• inbound and outbound phone call

professionally. · A

• ess customer inquiries, concerns, and complaints promptly. · P

ide accurate information

bout products, services, and company policies. · Assist customers with order placement, billing issues, and/or after sale issues. · Document and update customer records accurately in the system. · Follow up on customer interactions to ensure resolution and satisfaction. · Escalate issues to the appropriate departments or supervisors as necessary. · Maintain a high level of product knowledge to effectively assist customers. · Provide feedback on issues and problems related to internal processes and policies regularly to improve service efficiency and quality constantly. *Qualifications:* · High school diploma or equivalent; associate or bachelor’s degree preferred. · Proven experience as a call center agent or customer service representative. · Excellent verbal and written communication skills in English. · Strong listening skills and ability to empathize with customers. · Proficient in using computers and call center software. · Ability to multi-task, prioritize, and manage time effectively. · Problem-solving skills and attention to detail. · Ability to remain calm and professional under pressure. *Benefits:* · Competitive wages and performance-based incentives. · Health · Dental · Vision · Life · Long-term Disability · Short-term Disability · PTO Please send a copy of your resume & salary requirements to somnushr@eon-home.com Somnus Mattress International is an Equal Employment Opportunity Employer. _We are not accepting calls from outside agencies at this time._ Job Type: Full-time Pay: $17.00 - $20.00 per hour Expected hours: 40 per week Benefits: * 401(k) * Dental insurance * Health insurance * On-the-job training * Paid time off * Vision insurance Experience level: * 1 year * 2 years Shift: * 8 hour shift * Day shift Weekly day range: * Monday to Friday Work setting: * In-person * Office Ability to Commute: * Spartanburg, SC 29303 (Required) Ability to Relocate: * Spartanburg, SC 29303: Relocate before starting work (Required) Work Location: In person