Sonder is on a mission to revolutionize hospitality and make a world of better stays open to all. No two Sonders are the same – each property has a bespoke design and contains a mix of rooms, suites, and apartments. Though each Sonder is unique, our mobile app allows guests to effortlessly navigate their stay. From check-in to checkout, everything they need is just a tap away. To be better is a never-ending pursuit and revolutions don’t happen overnight. But, together, we can forever change the way people stay, for the better.
We are looking for someone who breathes hospitality operations and is energized by the opportunity to maximize, motivate, and inspire a team to deliver an amazing Sonder guest experience. Our Sonder locations are distributed across a city in different shapes, sizes, ages, and styles, and we pride ourselves on offering a hotel-like service. That’s what you’ll own.
Life at SonderWe aspire to build a workplace where employees can thrive. Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other. It’s the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of. Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members. Each of these principles is at the heart of what we do. Check out this article to find out more about our Culture and Principles.
Maintenance Technicians at Sonder are responsible for helping to deliver a flawless guest experience. They’re detail-oriented individuals who love checklists and are capable of attending to our units at flexible times. Maintenance Technicians are efficient with their time, quick learners and excited to get their hands dirty. This is a great role for an experienced Maintenance Technician looking to act in a key role on a facilities team that enjoys digging into and solving facilities mysteries across multiple trades and building types.
The Opportunity:

• Complete a variety of tasks related to maintenance of guest spaces and rooms, including troubleshooting, light repairs, up to and including major repairs or replacements of electrical, HVAC, plumbing, structural, or other building assets.
• Build and complete a preventive maintenance plan including: performing periodic maintenance of electrical, HVAC, plumbing and other building or room equipment.
• Perform handyman repairs to a high level finish in guest rooms and guest spaces. Including furniture, doors, windows, patch and paint, and other hardware.
• Ensure adherence to all relevant federal and local guidelines for safety and productivity including, OSHA, ADA and other required regulations.
• Maintain a clean and organized work area while completing tasks related to maintenance, repair or installation.
• Coordinate, meet and support our 3rd party contractors including painters, wallpaper installers, furniture builders, photographers, housekeepers, and other specialized trades.
• Conduct thorough apartment walkthroughs and maintenance checks
• Organize and document project information and updates
• Instruct and supervise contractors as they paint, build furniture, hang art, photograph and clean
• Travel to various buildings/cities as required
• Perform other duties as assigned
• This role is 50% field work/actioning tasks and 50% supporting Property Management Leadership and local Maintenance Team.
• Support includes planning projects, planning preventative maintenance, obtaining quotes, coordinating with vendors/landlords, hospitality team to deliver a great experience

Who We Look For:

• Minimum 8 years of experience working in maintenance, as a Maintenance Technician II or equivalent
• High school diploma or equivalent
• Certification in multiple skilled trades a plus, such as HVAC, electrical or carpentry. May include NFPA 70E, EPA, OSHA 30, CMRT, PE, general contractor license, Stationary Engineer certification, Fireman Boiler Operator.
• Leadership skills; is able to coach and mentor others
• Deep understanding of mechanical, electrical, plumbing, and HVAC systems.
• Someone who wants to share their knowledge and teach trade skills to the team
• Strong knowledge of how to interpret and use building plans, schematics, drawings, and other construction or trade documents.
• A perfectionist that obsesses over all the details
• Ability to take the initiative and problem solve independently
• Professional demeanor and strong ability to establish positive relationships with others
• Motivated to adopt new and emerging technologies
• Knowledgeable with Google Suite
• Ability to lift/carry items and stand/walk for extended periods of time
• A background in construction, hospitality, or operations a plus
• Must have a flexible schedule and open to working some weekends as business requires
• This role requires regular access to a reliable smartphone, reliable transportation and willingness to travel between properties on a daily basis when working. (Reliable transportation includes biking, walking, public transportation, scooter and/or other forms of transit that provide reasonable work associated transit times between locations)

BenefitsWe offer attractive employee travel perks for any Sonder location as well as competitive stock, health and lifestyle benefits. For eligible employees, benefits may include:

• Competitive compensation
• Generous stock plan
• Medical, dental and vision insurance (where applicable)
• Flexible vacation
• Wellness and volunteering days
• Annual free credits and discounts to stay in Sonders
• Workplace flexibility (for remote-specified positions only) #ABetterWaytoWork

Learn More About Sonder

• Corporate Responsibility & Sustainability
• Data Privacy Policy
• Blog: Sonder Stories
• Instagram: @sonderstays

Equal OpportunityWe are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law. Extend Hospitality To All is one of Sonder’s Leadership Principles. Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.
As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups. These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to recruiting@sonder.com.