11 Assistant Front Desk Manager Jobs in Emeryville, CA
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Hilton Garden Inn San Francisco - Oakland Bay...
Emeryville, CA | Full Time
$34k-46k (estimate)
10 Months Ago
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Pain & Rehabilitative Consultants Medical Group
Emeryville, CA | Full Time
$42k-51k (estimate)
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Assistant Front Desk Manager
$51k-70k (estimate)
Full Time
3 Weeks Ago
Sonesta Hotels is Hiring an Assistant Front Desk Manager Near Emeryville, CA
Job Description SummaryThe Assistant Front Office Manager sets the tone for Sonesta’s Culture of Caring. We expect leaders to focus on creating amazing moments for guests and team members and dig deep to find ways to create success for their team. Sonesta managers are guest-focused (both internal and external), achievement-oriented leaders.
The Assistant Front Office Manager assists the Front Office Manager with managing the daily operations of the Front Office staff. The role’s primary responsibilities are to provide leadership, drive results, promote and implement property-wide strategies that will increase guest satisfaction, reduce employee turnover, maintain revenue and payroll budgets, and meet or exceed productivity goals.
Job DescriptionThe person in this role works mostly in a service environment, with some office time reserved for administrative tasks.
Principle duties and responsibilities (Essential Functions) include:
BenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
The Assistant Front Office Manager assists the Front Office Manager with managing the daily operations of the Front Office staff. The role’s primary responsibilities are to provide leadership, drive results, promote and implement property-wide strategies that will increase guest satisfaction, reduce employee turnover, maintain revenue and payroll budgets, and meet or exceed productivity goals.
Job DescriptionThe person in this role works mostly in a service environment, with some office time reserved for administrative tasks.
Principle duties and responsibilities (Essential Functions) include:
- Operational/Functional:
- Manage day-to-day operations to ensure quality and standards are meeting the expectations of the guests and employees including check in/checkout processes.
- Promote teamwork and quality service through daily communication and coordination with other departments (including housekeeping and maintenance).
- Personally ensure VIPs receive a superb experience including room inspections and greeting upon arrival.
- Review resumes for arriving groups; organize and coordinates master accounts and group special requests.
- Maintain appropriate inventory of supplies and operating equipment including ordering and receiving.
- Ensure all Sonesta safety and sanitation standards are adhered to.
- Respond to guest complaints and ensure proper follow-up is completed.
- Serve as “Manager on Duty” as required and respond to emergency situations as needed.
- Maintain high standards of personal appearance and grooming.
- Strategy and Planning:
- Prepare weekly work schedules in accordance with staffing guidelines and labor forecast and adjust schedules throughout the week to meet business demands.
- Analyze guest satisfaction data to develop and implement plans to achieve established goals related to guest satisfaction scores.
- Coordinate projects that require floor condensing and room inventory changes.
- Financial Management:
- Achieve budgeted revenues, control labor costs & expenses, and maximize profitability within all areas of the Front Office.
- Manage staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Maintain procedures for security of monies, credit and financial transactions, and guest security.
- Actively participate and advise in the budget and forecasting processes which support the overall objectives of the hotel.
- Managing your Team:
- Attract, hire, and motivate your team.
- Ensure all staff is properly trained on systems, hotel policies, security and cash handling procedures, service standards, local laws and have the tools and equipment needed to effectively carry out their job functions.
- Conduct pre-shift meetings with staff and review all information pertinent to the day’s business.
- Monitor, measure, and recognize performance of employees, including promotion recommendations.
- Coach team by providing specific feedback to improve knowledge, skills and performance.
- Ensure employees are treated fairly and equitably. Handle employee issues in a professional and timely manner.
- Leading with Passion:
- Utilize and collaborate with resources across different departments and corporate office.
- Motivate employees to perform to their highest standard and establish a trusting environment to enrich the culture.
- Focus on the mission and well-being of the departments, hotel and company.
- Lead by example and operate with integrity and respect.
- Inspire your team to embrace and demonstrate Sonesta’s core values and guest service standards.
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Track record of delivering exceptional guest and client experience.
- Strong analytical and problem-solving skills.
- Strong supervisory and leadership skills.
- Extensive knowledge of hotel and hospitality industry.
- Proficient with Microsoft Word, Excel and PowerPoint.
- Proficient in Opera
- The person in this role may be exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently.
- The person in this role may be carrying, lifting or pulling items weighing up to 50lbs and pushing and/or pulling approximately 200lbs.
- The person in this role will be frequently standing and moving about the hotel.
- Must be flexible to work variable days of the week to include weekends and holidays.
- Must be flexible to work variable shifts (days, nights, overnights).
- Ten to twelve hour shifts sometimes required.
- High school graduate, some college or equivalent.
- A 4-year college degree and at least 1 year of related experience preferred.
- Supervisory experience required.
- Must have a minimum of 2 years’ experience as a Front Desk Manager.
- Experience in a hotel or a hospitality-related field preferred.
- Understanding of and previous experience in a union environment a plus.
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
BenefitsSonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
Job Summary
JOB TYPE
Full Time
SALARY
$51k-70k (estimate)
POST DATE
05/31/2024
EXPIRATION DATE
07/20/2024
WEBSITE
sonesta.com
HEADQUARTERS
Newton, MA
SIZE
1,000 - 3,000
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The job skills required for Assistant Front Desk Manager include Front Office, Guest Service, Customer Service, Housekeeping, Leadership, Problem Solving, etc. Having related job skills and expertise will give you an advantage when applying to be an Assistant Front Desk Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Assistant Front Desk Manager. Select any job title you are interested in and start to search job requirements.
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The following is the career advancement route for Assistant Front Desk Manager positions, which can be used as a reference in future career path planning. As an Assistant Front Desk Manager, it can be promoted into senior positions as a Front Desk Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Assistant Front Desk Manager. You can explore the career advancement for an Assistant Front Desk Manager below and select your interested title to get hiring information.
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