• Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests, managers, and fellow employees.

• Ensure work areas are properly stocked and prepare requisitions as needed.

• Ensure work areas are neat and clean.

• Check that trays and tables are set to standards.

• Ensure quality control of all menus concerning cleanliness and appearance.

• Assist in the outlets when necessary.

• Ensure that tables are cleared promptly.

• Ensure proper settlement of checks.

• Ensure orders are delivered on time.

• Ensure food quality.

• Ensure communication with the oncoming shift.

• Handling guest complaints or special requests, communicate to management when necessary.

• Be capable of training and performing all duties required of all food and beverage outlet employees.

• Hold pre-meal meetings daily to monitor service and promote up-selling.

• Check staffing levels and adjust according to business demand.

• Requisition linen as needed.

• Ensure the property is free of trays and trash.

• Control payroll costs in food and beverage outlets.

• Ensure overall guest satisfaction.

Education & Experience:

• A High School diploma or equivalent and/or experience in a related field is preferred.

• At least one year of progressive experience in a hotel or a related field is required.

• Previous supervisory responsibility preferred.

Physical requirements:

• Flexible and long hours are sometimes required.

• Medium work - Exerting up to 50 pounds of force occasionally