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Customer Service Representative
Soni Avenel, NJ
$43k-54k (estimate)
Full Time | Scientific Services 4 Days Ago
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Soni is Hiring a Customer Service Representative Near Avenel, NJ

The Customer Service Representative interacts daily with many different departments including sales, manufacturing, finance, and supply chain. Our orders can be complex, and it is critical to understand our products, internal processes, as well as our customer’s business. The customer service department is responsible for providing an effortless experience to our customers with every transaction/interaction.
Job Responsibilities:
  • Execute exceptional Customer Service team objectives as defined by the Customer Service Manager
  • Work cross-functionally with other departments to communicate project/order; oversee manufacturing and delivery deadlines to ensure orders are on track to deliver timely.
  • Operate software (Microsoft NAV, Microsoft Word, Microsoft Excel, Microsoft Access Databases, Microsoft Outlook, Salesforce, TEAMS, Customer Sales portals, Customer Document portals) efficiently and accurately.
  • Read emails DAILY and respond to customer inquiries in a timely manner. A response should be sent to customers by end of business day on date inquiry is received, either with a resolution or to advise that the inquiry is being worked on.
  • Enter and modify customer orders with attention to detail to prevent error
  • Advise customers of shipments and provide tracking information.
  • Data entry to keep and maintain customer information up to date.
  • Work closely with other departments within the company to ensure customer requirements are being met
  • Answer incoming phone calls.
Requirements:
  • Minimum 3 years’ experience in a Customer Service role
  • Excellent verbal and written communication skills
  • Proficient computer skills with the ability to multi-task among software.
  • Demonstrate effective time management and organizational skills.
  • Able to work within a group and independently.
  • Positive attitude/Team player
Preferred Skills:
  • Experience in a manufacturing setting
  • Microsoft Navision/Dynamics
Compensation: $55,000-$60,000
Salary is based on a range of factors that include relevant experience, knowledge, skills, other job-related qualifications.
#SONICNJ

Job Summary

JOB TYPE

Full Time

INDUSTRY

Scientific Services

SALARY

$43k-54k (estimate)

POST DATE

06/23/2024

EXPIRATION DATE

07/18/2024

WEBSITE

makeupbysoni.com

HEADQUARTERS

MURFREESBORO, TN

SIZE

<25

FOUNDED

2005

CEO

MUKESH PATEL

REVENUE

<$5M

INDUSTRY

Scientific Services

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