The One Willow Bridge is looking for a Full-Time Year Round Bellstaff member. Paid Housing Available.
Wage: $20.00/hour, plus tips
Typical Schedule: 6:45am - 2:45pm or 2:45pm - 10:45pm, working weekends and holidays is required
Primary Purpose Of PositionA Bellstaff is to extend the highest level of personalized service to all guests and patrons.
Essential Duties And Responsibilities

• Serves guests in every possible way, exhibiting a friendly and positive attitude to ensure an enjoyable and relaxing stay.
• Controls traffic at the Port and garage.
• Maintains a constant presence at the Bellstand to insure guest satisfaction in a timely manner.
• Assists guests with luggage to and from rooms.
• Responsible for guest long term storage needs, picking-up and bringing back items to the “long-term storage in Avon.
• Delivers and picks up guests misc. needs or items.
• Greets guests as they arrive and introduces them to the Front Desk / Concierge agents to facilitate check-in procedures.
• Assists guests with any questions they may have and directs them to their desired destination. Accompanying the guest rather than merely pointing to their destination is preferred.
• While assisting in the guests check-in to room, orients them to the room’s and properties’ amenities.
• Reports any unsafe conditions or suspicious activity to the Manager on Duty and records them in HotSoS.
• Maintains accurate key control including sign-in and out of all keys and radios.
• Maintains accurate key control for all vehicles that have been parked.
• Daily distributes newspapers to guest rooms on request.
• Responsible for weekly maintenance of Recycling Room.
• Maintenance and cleaning of company vehicles. Responsible for keeping vehicles fueled.
• Assists Business Center in storing of items received or shipped as needed.
• Assists Activities Center in transportation of guests to golf course, biking tours, etc.
• Assists Concierge with various duties as required i.e. bike rentals, flower deliveries, messaging, etc.
• Delivers / Pick-up ski equipment for guests between the property and the Ski Haus.
• Communicates constantly with Front Office and Concierge to insure smooth operation.
• Assists housekeeping as necessary.

Education/Experience

• Minimum of 1 year Customer Service experience.
• Able to operate all makes of automobiles. Valid driver’s license with no previous violations.
• Strong organizational skills

Recommended Skills And Qualifications

• Minimum of 1 year Customer Service experience.
• Good physical condition, able to carry heavy loads.
• Excellent communications skills, attention to detail, ability to “think on your feet”, and must be well organized as well as personable & polite.
• Ability to work a flexible schedule

Essential Physical Requirements

• Ability to stand and walk for a full length shift, up to 12 hours
• Able to perform various activities such as constant standing, walking, frequent bending, reaching, kneeling, and squatting
• Able to handle objects weighing 50-65 lbs routinely

Benefits

• Medical, Dental, Vision Insurance
• Resort Discounts
• Holiday Pay, Paid Time Off and Sick Pay
• 401(k) Retirement Plan & Roth 401(k)
• Voluntary Life Insurance
• Short Term & Long Term Disability
• Employee Assistance Program
• Parking Credit or Discounted Bus Passes

This job description is intended to convey information essential to understanding the scope of the position and it is not intended to be an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with the position. Management may assign or reassign duties and responsibilities to this job at any time.