Key Responsibilities:

• Bulk of duties are post-operative patient assessments
• This position requires extensive experience in customer service, and skill in listening to patient concerns with the ability to de-escalate and problem solve in real time
• Wound care when necessary, and reporting any type of complication to surgeon and management 
• Must be extremely detail oriented and organized
• Responsible for quality control of charting, patient experience, and quarterly drill
• Responsible for assigning and managing physician peer reviews
• Responsible for calling patients post operatively to check in and assess via phone prior to post op appointment
• Partnering with clinical manager in reportable incidents, managing AAAHC accreditation, patient escalation, and management of clinical staff daily duties
• Required to spend at least one day a month in operating room with surgeon to maintain an understanding of the whole patient experience.
• Charting

This role works through the full patient experience; pre-procedure, intra-procedure, medication administration and post-procedure.

Physical Demands:

• Use of the telephone, computer and other related instruments or devices while communicating with patients, caregivers, physicians and staff 
• Vision and hearing acuity 
• Standing and walking for periods of time - this is a fasted paced center
• Ability to lift up to 25 pounds

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Key Skills/Qualifications:

• Must be familiar with MS Office, including Excel
• Demonstrates strong decision making capabilities
• Ability to write reports and correspondence
• Ability to effectively present information and respond to questions from patients, caregivers, physicians and staff
• Ability to add, subtract, multiply and divide 
• Ability to problem solve 
• Ability to recognize and elevate care to physician 
• Ability to assess medical clearance issues, medication history and review, and wound assessment

Education:

• A.D.N. or B.S.N. from accredited College of Nursing
• Successful completion of the NCLEX-RN exam in state of desired practice

Experience:

• 3 years experience as an RN
• Experience in a cosmetic surgery center is a plus