About Sony Music Entertainment
At Sony Music Entertainment, we fuel the creative journey. We've played a pioneering role in music history, from the first-ever music label to the invention of the flat disc record. We've nurtured some of music's most iconic artists and produced some of the most influential recordings of all time.
Today, we work in more than 70 countries, supporting a diverse roster of international superstars, developing and independent artists, and visionary creators. From our position at the intersection of music, entertainment, and technology, we bring imagination and expertise to the newest products and platforms, embrace new business models, employ breakthrough tools, and provide powerful insights that help our artists push creative boundaries and reach new audiences. In everything we do, we're committed to artistic integrity, transparency, and entrepreneurship.
Sony Music Entertainment is a member of the Sony family of global companies.
The Operations Coordinator is responsible for assisting Operations Management with various workflow streams, inclusive of audio, video, graphical and multimedia disciplines, as related to Sony Music Entertainment asset management systems.
What you'll do:

• Viewing work request system and evaluating open issues to ensure all work is completed as requested by clients. Includes following up on open requests ensuring they are closed in a timely fashion.
• Serve as point of contact for label/affiliate client base with questions and/or concerns.
• Contribute to planning registration initiatives/projects for new distribution partners and/or re-delivery projects.
• Help evaluate capacity and need for consultant staffing with Operation Managers to schedule according to current capacity needs.
• Asset Management: Assist in maintaining asset inventory both physical and digital. Receive and log-in new masters from label/affiliates and distribute to the appropriate engineers.
• Work closely with Operations Management to ensure proper client and user support. Maintain a close relationship with Engineering teams via weekly department meetings.

Who you are:

• Minimum 3 years experience in operational coordination and/or an undergraduate degree from an accredited college/university with appropriate course work.
• Efficiency and organizational skills a must to handle large priority lists and status updates
• Focused and extreme attention to detail
• Excellent communication skills
• Knowledge of system messaging and metadata
• Troubleshooting experience
• General knowledge of the following applications

o Mac & Windows based systems
o File transfer applications (e.g. FileZilla; Aspera)
o iTunes
o Microsoft Office suite

• Thoroughness, adaptability, and punctuality are required for this position

What we give you:

• You join an inclusive, collaborative and global community where you have the opportunity to channel your passion every day
• A modern office environment designed to foster productivity, creativity, and teamwork empowering you to bring your best
• An attractive and comprehensive benefits package including medical, dental, vision, life & disability coverage, and 401K employer matching
• Voluntary benefits like company-paid identity theft protection and resources for pets, mental health and meditation resources, industry-leading fertility coverage, fully paid leave for childbirth or bonding, fully paid leave for caregivers, programs for loved ones with developmental disabilities and neurodiversity, subsidized back-up child and elder care, and reimbursement for adoption, surrogacy, tuition, and student loans
• Investment in your professional growth and development enabling you to thrive in our vibrant community.
• The space to accelerate progress, positively disrupt, and create what happens next
• Time off for a winter recess

Sony Music is committed to providing equal employment opportunity for all persons regardless of age, disability, national origin, race, color, religion, sex, sexual orientation, gender, gender identity or expression, pregnancy, veteran or military status, marital and civil partnership/union status, alienage or citizenship status, creed, genetic information or any other status protected by applicable federal, state, or local law.
The anticipated annual base salary does not include any other compensation components or other benefits that an individual may be eligible for. The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.
New York Pay Range
$50,000-$55,000 USD