Job Description:
Serves as lead support for regional teams and agencies by providing expertise in
operations, quality management, and personalized services. Provides leadership and
builds partnerships with the quality representative within each agency to develop and
implement sustainable quality management systems. Supports and collaborates with
regional teams during growth, crisis and significant change. Is expected to complete a
certification in the area of Quality and Organizational Excellence.
ESSENTIAL JOB FUNCTIONS:
•Work in partnership with the regional team and agencies to evaluate the
accuracy and integrity of administrative systems, processes and data
•Provide technical assistance in the development, improvement and
implementation of operational systems, policies, and standard operating
procedures
•Provide education and support in utilization of quality tools in order to assist
agencies in developing internal capacity to guide system improvement (i.e. root
cause analysis, PDCA)
•Serve as a member of the regional/state operational and leadership meetings to
assist with data analysis, planning, and providing a systems approach to problem
solving
•Provide support, onboarding and training to the designated quality representative
within agencies
•Engage and collaborate with other departments to align systems and processes
that support Mosaic's vision, values and strategic priorities
•Provide leadership during the Quality Review process
•Assist with investigation corrective action plans in high-risk situations as
requested by national office
•Provide support to regional teams and agencies during periods of growth and
acquisition of services, crisis, and significant change
•Provide on-site assistance when there are vacancies in key leadership positions
•Gather gold-standard Personal Outcome Measures (POM) data with people
supported across Mosaic
KNOWLEDGE, SKILLS & ABILITIES:
•Knowledge of Company policies and procedures
•Knowledge of and ability to demonstrate Mosaic's 7 Essential Practices of
Leadership
•Knowledge of Mosaic systems and how they inter-relate
•Knowledge of state and federal regulations and accreditation standards
•Knowledge of current information and trends within the field of intellectual and
developmental disabilities and the ability to up to date
•Knowledge of Basic Assurances and how to use them as a tool to measure and
develop quality systems
•Knowledge of Personal Outcome Measures and ability to use them to measure
and build individualized supports
•Knowledge of adult learning theory and ability to provide training in a variety of
settings
•Skill in utilizing basic quality tools such as root cause analysis, process mapping,
PDCA, and cause and effect to analyze issues and provide solutions
•Skill in using data and other information sources for analysis, detecting trends,
designing appropriate operational responses and communicating findings to
multiple stakeholders
•Skill in team-building and conflict resolution
•Skill in using computers and other standard office equipment
•Skill in using Microsoft Office programs and ability to learn and use other various
software applications utilized at Mosaic
•Planning and organizational skills to manage multiple projects concurrently and
effectively
•Ability to become a Mosaic trained and authorized investigator
•Ability to adapt to changing demands
•Ability and willingness to maintain confidentiality, provide leadership and
influence action outside of a supervisory relationship
•Ability to work independently with off-site supervision and in a flexible team
environment
•Ability to demonstrate the skills of an innovative and creative thinker
•Ability to communicate openly, honestly and effectively in a courteous and
professional manner
•Ability to write clearly, accurately, and professionally
•Ability to travel on a frequent basis, including overnight travel
EDUCATION & EXPERIENCE:
Bachelor's Degree in Education, Human Services or a related field. Minimum of five
years of experience in service delivery, training, or quality assurance, with a background
in intellectual and developmental disabilities preferred. Experience with Lean/Six Sigma
preferred. Obtaining Lean/Six Sigma Certification will be required upon hire.
Position Urgency:
Normal
State License Details:
Not Needed
Minimum Years of Experience:
Less than 1 year
Additional Information And Terms:
No Additional Info And Terms Available