SOS Technology Group Senior Engineer (Hybrid Workplace)

Objective and Purpose:

The successful candidate will interface with our clients and collaborate with other internal team members to resolve IT issues. This position requires a skilled individual who possesses outstanding communication andorganizational skills, and who thrives in a fast-paced environment. Position reports directly to the Help Desk Manager.

Functions:

• Act as an escalation point for Tier 2 Support Technicians
• Provide assistance to Tier 2 Support Techs, when necessary
• Research and resolve complex issues requiring detailed systems and applications knowledge
• Configure and install deployed systems, as needed.
• Interface with customers regarding vendors equipment and software to resolve customer concerns
• Assist in the development of procedures and training materials to train users in the proper use of hardware or software.
• Create and maintain knowledge base articles to foster customer self-help tools available on-line.
• Additional duties as assigned

Typical Work Expectations:

• Configure, assess and resolve Windows Hyper V and Vmware Environments
• Diagnostics of Network Related Issues on Servers, PCs, and other Networked Devices via Firewall
• Troubleshooting complex software related issues impacting performance of end users
• Troubleshooting and solving server and network device issues
• Executing Assigned Projects in conjunction with Software, Desktop, Server Migrations, Installations and Upgrades

Requirements:

• Outstanding organizational and time management skills
• Excellent interpersonal and communication skills both written and verbally
• Ability to comfortably and energetically present solutions to clients and SOS Staff by phone, chat, email or in-person
• Capable of multitasking within a fast-paced environment
• Dedicated to values of team building and camaraderie
• Committed to assigned tasks and eager to accomplish goals until completion

Expectations:

• This position is primarily office location based. May require travel around the local Baltimore area
• Candidates must have reliable transportation.
• Willingness to work extended weekday and weekend hours,as needed

Qualifications:

• Knowledge of DNS, DHCP, Wi-Fi, WAN, LAN, TCP/IP, and how they function in a network environment.
• Understanding of Windows Active Directory, Email, and Microsoft Office Suite (Outlook, Word, Excel).
• Knowledge and Familiarity with networking hardware and software (Routers, Access Points, and Switches).
• Knowledge of Desktop Operating Systems, Windows 7, Windows 8, Windows 10, and Windows 11
• Knowledge of Server Operating Systems, Windows Server 2008/2012/2016/2019
• Knowledge of Azure Active Directory and Virtual Environments
• Demonstrated Technical Support Experience