Total Compensation range of $60,000 - $82,830 per year
Compensation package includes 100% company Funded BCBS Health, Dental and Vision Insurance Plan. 3 weeks PTO, 11 Government Holidays and more......
TS/SCI w/ Full Scope Poly RequiredJob Title: Availability Manager 
Locations: Columbia, MD
We are looking for a Availability Manager to join our team. You will supervise the centralized/field operations staff in the activities associated with the identification, prioritization, and resolution of operational problems or hardware installations. Refers problems to Tier 3 staff for resolution as required, tracks and monitors response/resolution time, and verifies user acceptance.
Responsibilities:

• Manages operational management team and service delivery staff to ensure service levels and objectives are met.
• Coordinates and communicates with other managers to leverage resources and discuss solutions to matters of significance.
• Implements moderately complex core business processes and assists in process improvement initiatives in order to enhance customer service.
• Trains and evaluates employees to enhance their performance, development, and work product.
• Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary.
• Experience with enterprise management monitoring tools such as Remedy, ServiceNow, HP Openview, Solarwinds a plus.

Qualifications:

• TS/SCI Full Scope Poly Clearance is REQUIRED
• Must have seven (7) years of experience that can be a combination of work history and education. A Masters’ degree is equivalent to 6 years’ experience; a Bachelors’ degree is equivalent to 4 years of experience and an associates’ degree is equivalent to 2 years of experience
• All degrees must be in a technical discipline from an accredited college or university. Acceptable degrees include, but are not limited to Engineering, Computer Engineering, Information Systems and Mathematics.

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Available shifts are

• Swing 1: Sun-Thurs, 1400-2230
• Swing 2: Tues-Sat, 1400-2230
• Night 1: Sun-Thurs, 2200-0630
• Night 2: Tues-Sat, 2200-0630