Sound Engineering Solutions is Hiring an Availability Manager - Active & Current TS/SCI w/ FS Poly Required Near Columbia, MD
Total Compensation range of $60,000 - $82,830 per year Compensation package includes 100% company Funded BCBS Health, Dental and Vision Insurance Plan. 3 weeks PTO, 11 Government Holidays and more...... TS/SCI w/ Full Scope Poly Required Job Title: Availability Manager Locations: Columbia, MD We are looking for a Availability Manager to join our team. You will supervise the centralized/field operations staff in the activities associated with the identification, prioritization, and resolution of operational problems or hardware installations. Refers problems to Tier 3 staff for resolution as required, tracks and monitors response/resolution time, and verifies user acceptance. Responsibilities:
Manages operational management team and service delivery staff to ensure service levels and objectives are met.
Coordinates and communicates with other managers to leverage resources and discuss solutions to matters of significance.
Implements moderately complex core business processes and assists in process improvement initiatives in order to enhance customer service.
Trains and evaluates employees to enhance their performance, development, and work product.
Prepares and recommends operating and personnel budgets for approval. Monitors spending for adherence to budget, recommends variances as necessary.
Experience with enterprise management monitoring tools such as Remedy, ServiceNow, HP Openview, Solarwinds a plus.
Qualifications:
TS/SCI Full Scope Poly Clearance is REQUIRED
Must have seven (7) years of experience that can be a combination of work history and education. A Masters' degree is equivalent to 6 years' experience; a Bachelors' degree is equivalent to 4 years of experience and an associates' degree is equivalent to 2 years of experience
All degrees must be in a technical discipline from an accredited college or university. Acceptable degrees include, but are not limited to Engineering, Computer Engineering, Information Systems and Mathematics.