Total Compensation range of $38,740 - $50,490 per year
Compensation package includes 100% company Funded BCBS Health, Dental and Vision Insurance Plan. 3 weeks PTO, 11 Government Holidays and more......
Active & Current TS/SCI w/ Full Scope Poly Required

Job Title: Ticket Coordinator

Location: Columbia, MD
Key Responsibilities:

Ticket Coordinator to perform the activities associated with the management of dedicated ticket queues to include prioritization of work and assignment to technical resources for resolution of end user concerns while ensuring service levels and objectives are met.

The job duties are as follows:

• Monitoring dedicated queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
• Monitoring dedicated queues to ensure SLAs are maintained.
• Assigning the tickets which are out of scope to Service Desk/Other Teams
• Ensuring associated tickets are related to the parent ticket and proper follow-up is performed once incident is resolved
• Ensuring proper assignment of tickets as well as facilitation of resource allocation based on workload

Requirements:

• Must have 1 year of experience in either a customer centric environment such as an office administrative role or within a communications/project management role.
• Must be able to multitask, communicate clearly and handle a high stress environment