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As as full-time Desktop Support Administrator, you will provide infrastructural support to the end client staff by responding to all incoming service requests.
This role will support all required assets for the end customer's organization.
The qualified personnel will respond to support needs that include incoming walk-in requests, incoming calls, and incoming ticket requests.
They may also perform service desk functions and daily on-site functional tasks and requests. This will include traveling to the other end customer locations throughout the local area in to provide on site, desk side support.
This role will be required to have rotating, on-call availability.
DTAs should provide top-class customer support and must have excellent verbal communication skills.
For this role one must be vaccinated and be able to pass a finger printed based background check as well as pass a drug test.
Responsibilities :
This role is a desk side support role at the support center. This is not a help desk role.
The primary responsibility of the support personnel is to resolve end-user IT issues with their PC or mobile devices providing top notch service experience.
This role requires excellent and great customer services skills. This position is very customer centric, customer services is our number one priority.
This role requires the employee to be present at the support center during our operational hours from 8 AM to 5 PM from Monday to Friday.
This role requires the employee to adhere to the dress code (issued team shirts / polos, pants / slacks (no jeans), closed and clean toed dark shoes or dark clean unworn sneakers).
Applies technical knowledge to support end-users for desktops, laptops, and mobile devices as well as telecom services, email services, and all IT client provided services.
Provides ideas and solutions to prevent problems and support incidents from reoccurring that impact the areas of client computing support and overall employee productivity.
Performs physical inventory of PCs, accessories and parts as needed ensuring configuration and inventory management database entries are complete and accurate.
Qualifications
Requested Experience :
Experience providing customer service within a technical field.
CompTia A Certification is desired.
3 years of experience in a corporate Information Technology department providing end user support over a wide range of end user environments.
Knowledge and Skills Required :
Notes :
Mileage reimbursement for local site travel. Could be between the Sarasota and Naples areas.
On-call reimbursement
Last updated : 2024-06-19
Full Time
Business Services
$58k-76k (estimate)
03/09/2024
09/19/2024
source1solutions.com
PICKERINGTON, OH
25 - 50
2011
Private
$10M - $50M
Business Services
Source 1 provides enterprise mobility, network and cloud services for enterprises.
The job skills required for Desktop support include Help Desk, Customer Service, IT Support, Service Desk, Problem Solving, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Desktop support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Desktop support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Desktop support positions, which can be used as a reference in future career path planning. As a Desktop support, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Desktop support. You can explore the career advancement for a Desktop support below and select your interested title to get hiring information.
If you are interested in becoming a Desktop Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Desktop Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Desktop Support job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Desktop Support jobs
Validate & approve VPN access for all remote users.
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Resolve hardware and network connectivity issues timely and accurately.
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Monitor day to day computer performance.
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Understand the customer’s grasp of technology.
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Step 3: View the best colleges and universities for Desktop Support.