68 Deskside Support Technician Jobs in New York, NY
SourcePro Search is Hiring a Deskside Support Technician Near New York, NY
What You'll DoProvide desk-side computer support, including hardware and software assistance, to end users.
- Installs standard software of firm computers.
- Provides technology support and service to employees and clients.
- Installs and setup of hardware to include desktops, laptops, Wyse terminal, printers, etc.
- Setup and support of firm & personally owned mobile devices.
- Images computers from the network imaging server and installs post-image software specific to the user's needs.
- Resolves service issues, including troubleshooting and repairing network connectivity issues, hard drive and display failures, and printer problems. Provides alternate, loaner equipment to ensure minimum disruption of work time.
- Completes assigned firm-wide rollouts and upgrades. Schedules time with employee to collect old equipment, re-configure and replace with new equipment.
- Participates in firm-wide roll-outs by providing pre- and post-migration support.
- Maintains inventory of hardware devices such as laptops, desktops, monitors and mobile devices.
- Handles onboarding and offboarding of employees, including training on appropriate use of hardware and software, including VPN and remote access. Configuring equipment upon allocation/return, ensuring all department backup procedures are followed.
- Monitors ticket queue: documents problem resolution and works to ensure appropriate knowledge transfer to other technicians and responds to user communications for support requests.
- Provides after hours support, usually by phone, during on-call rotation. Travels to office during late or weekend hours as needed.
- Flexibility to work overtime, including nights and weekends as needed. Serves as essential personnel during emergencies and/or inclement weather.
- Performs regular meeting setups in accordance with firm standards to include the setup of video conferences, projectors, loaner equipment, and network connections for usage and presentations.
- Assists Level 3 teams on specialized processes when required.
- Other duties as assigned.
- High School or GED
- ComptTIA A or equivalent certificate.
- 2 years’ experience providing support to end users, troubleshooting hardware/software issues and installing PC and peripheral equipment.
- Must have experience and/or knowledge of MS Windows, Office, device configuration, troubleshooting, OS configuration, network printing, and the installation of hardware and software.
- Excellent verbal and written skills.
- Strong organizational skills.
- Must be self-motivated, detail-oriented, and be able to work quickly and accurately.
- Strong customer service skills and ability to build relationships with business professionals.
- Effectively communicate, verbally and in writing, with clients, lawyers, business professionals, and third parties;
- Produce deliverables, answer phone calls, and reply to correspondence in an efficient and responsive manner;
- Provide timely, accurate, and quality work product;
- Successfully meet deadlines, expectations, and perform work duties as required;
- Foster positive work relationships;
- Comply with all firm policies and practices;
- Engage in both physical and sedentary activity, such as (a) working at a computer for extended periods of time, including on-screen reading and typing; (b) participating in digital/virtual conference calls; (c) participating in meetings as needed;
- Perform all other duties, tasks or projects as assigned.
Job Summary
Full Time
$50k-62k (estimate)
07/22/2024
09/16/2024
The job skills required for Deskside Support Technician include Troubleshooting, Customer Service, Installation, VPN, Communicates Effectively, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Deskside Support Technician. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Deskside Support Technician. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Deskside Support Technician positions, which can be used as a reference in future career path planning. As a Deskside Support Technician, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Deskside Support Technician. You can explore the career advancement for a Deskside Support Technician below and select your interested title to get hiring information.
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