Join the South Carolina Aquarium family, located along the pristine Charleston Harbor!

Located along the pristine harbor in the heart of historic Charleston, the South Carolina Aquarium has been inspiring visitors for over twenty years.

From our over 5,000 animals to our award-winning education team, from the Sea Turtle Care Center™ to our conservation programs protecting local species, visitors are struck with awe and inspiration as they journey through all our exhibits, representing the mountains to the sea of South Carolina.

We are a nonprofit 501(c)(3) organization and an accredited member of the Association of Zoos and Aquariums with a mission to inspire conservation of the natural world by exhibiting and caring for animals, by excelling in education and research and by providing an exceptional visitor experience.

We invite you to join the #1 visitor attraction located in one of the Top Cities in the World (Conde Nast, 2023).

At the South Carolina Aquarium, we are committed to creating an inclusive workplace that celebrates and values diversity.

Our culture is built on having a team of diverse backgrounds and voices working together to increase our capacity to serve our visitors and fulfill our mission.

It brings us together in ways that help us stand out. We welcome people from all walks of life into our team and strongly encourage people of color, LGBTQ individuals, veterans, and people with disabilities to apply.

Job Summary :

This position serves as a general information source for the Aquarium and is the primary contact for incoming phone calls and emails.

Maintaining a high level of hospitality and customer service is required at all times. Additionally, this position also manages group reservations, advance ticket sales, and membership sales and programs.

One weekend shift is required. Holiday and seasonally scheduling flexibility are a must.

Essential Functions :

• Answers phone calls into the Customer Service Center, including general information for guests and members, payments and reservations
• Responds to emails in general information and reservations inbox es
• Responds to live chat escalations from Aquarium website virtual assistant
• Enters transactions and reservation information into ticketing system
• Processes payments and contracts through ticketing syste m
• Responsible for balanced, daily closeout. Adheres to the South Carolina Aquarium Cash and Cash Equivalent Handling Policy
• Processes all incoming and outgoing mail for the Aquarium
• Sends confirmation emails and collects group reservation payments according to schedule
• Enters data and updates client information in CRM database
• Assists with Aquarium sales efforts as directed; including and not limited to outbound sales calls and outreach
• Support other departments and initiatives as needed
• Adheres to the South Carolina Aquarium Policies & Procedures

Other Duties and Responsibilities :

• Supports the mission by participating in Aquarium sponsored programs and events on a regular basis
• Participate in cross-training opportunities as required
• Maintains a pleasant and professional attitude at all times. Customer service and quality assurance are priority
• Organizes and maintains call center files

Knowledge, Skills, and Abilities :

• Professional, customer-oriented individual with excellent telephone skills. As a voice of the Aquarium, this person will often be the first contact that someone has with the Aquarium and it is essential that this person have a strong connection to the Aquarium's mission and goals
• Possess excellent organizational, telephone, and communication skills
• Must be flexible and have a willingness to learn
• Required to work weekends and holidays as scheduled

Education and Experience Required :

• High School Diploma or GED
• Reservations , ticketing, telemarketing, outbound sales, and / or front desk experience preferred

Licenses and Certifications Required :

Driver's License

Supervision of others :

Not Required

Physical Requirements and Working Conditions :

• Average walking, bending, stooping, crouching
• Average carrying (up to 50 lbs.) etc
• Frequent sitting and keying
• Repetitive work
• Majority of duties performed at computer
• Contact with other divisions and departments

Working Conditions :

Combination of Work-From-Home and Office Environment; Some repetitive work; No travel required

The South Carolina Aquarium is proud to be an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Job Posted by ApplicantPro

Last updated : 2024-06-02