The Senior Director of Revenue and Membership Development is responsible for executing strategic business membership sales for the South Carolina Chamber. The Senior Director will be responsible for revenue generation through new membership sales, membership renewals, securing event sponsorships, and securing affinity partnerships. This position will work collaboratively with the goal of helping the team hit its new member goals, closing sponsorship opportunities, and retaining existing members. The Senior Director is responsible for working with the internal team and current stakeholders to uncover and identify prospective businesses and strategically work to convert those businesses into a Chamber partner.

Responsibilities:

• Responsible for sales of new memberships to increase membership growth, retention of existing members, and securing sponsorship and financial support for the Chamber.

• Responsible for maintaining a comprehensive and aggressive membership recruitment, retention, and service program.

• Identify prospects, determine their needs, communicate the Chamber’s value, and convert to new member.

• Increase the Chamber’s membership by driving a sales strategy that projects the Chamber’s message/brand to all stakeholders.

• Oversee development, planning and management of organization’s membership initiatives including membership application process, and the creation and implementation of long- and short-term strategies for recruiting new members and retaining memberships.

• Source leads and build a solid sales pipeline to ensure consistent sales performance and help others source leads.

• Research industries to help team identify targets. High growth industry sectors (i.e., Tech industry) will be critical to the success of the individual and team.

• Conduct cold calls and network daily to establish a solid prospect pool.

• Perform against monthly sales quotas as determined by the CEO.

• Perform member related duties to include member orientations, correspondence, recognition in communications, packets, retention calls, member visits, etc.

• Sell Chamber benefits with the goal of providing new partners with built-in engagement activities and to boost the Chamber’s overall revenue growth.

• Maintain a relationship with members and ensure that they are engaged, active partners to achieve high member retention.

• Receive, generate, process and otherwise utilize continuous and current financial reports generated from the Chamber membership database to maximize revenues for the Chamber.

• Compile timely, accurate membership reports and other reports as required.

• Expand and enhance knowledge of the business community, Chamber policy agenda, and other business competitive associations.

• Make extensive use of Chamber’s membership database to record member contacts, sales calls phone contacts, email contacts, referrals, and all other pertinent member account information.

• Attend and staff networking events before and after office hours to assist the Chamber’s event staff and grow network of contacts.

• Partner with the Programs & Events team to ensure programming represents the interests of the members through relevancy, interesting venues, and topics that will draw participation.

• Assist with establishing, applying, and enforcing principles, systems, tools, and data/analytical insights to sustainably improve key performance indicators (KPIs), forecasting, and continuously drive operational efficiencies.

• Responsible for management of team to include mentoring, motivating, coaching, training, and supervising to ensure they are consistently providing results to meet or exceed performance expectations. Coordinate daily activities; organize, prioritize, assign, and monitor work; allocate staff as appropriate.

• Prepare and maintain department budget; submit requests such as staffing, supplies, equipment, outside services, software/equipment upgrades, etc.; monitor and control departmental expenditures.

• Ensure employee performance is in line with organizational standards, provide regular feedback, deliver performance evaluations, and provide coaching and mentoring that fosters employee satisfaction and growth. Ensure accountability to performance and behavior expectations.

• Ensure that the team is fully informed of all current information related to products, procedures, member needs and organizational-related issues.

• Work across all departments to create a culture of selling that is felt at every touch point in the community.

• Special projects as assigned.: