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SUMMARY
As the IT Desktop Support Specialist, you will be responsible for maintaining user uptime and improving computing experiences through effective problem identification and resolution . You will also be responsible for providing exceptional customer service . You will receive phone calls and emails indicating a user support request, and you will identify and resolve issues. You will be responsible for the administration and internal support of the Company’s PCs, Thin Client Devices, network printers, local printers, servers, phones, copiers, and related equipment. The requests may involve working with other resources and vendors to deliver effective support services. You will provide ongoing technical support and follow-up with agency personnel.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
JOB REQUIREMENTS
As a Desktop Support Specialist , you will work with a good deal of Citrix XenDesktop, Microsoft desktop & server systems, Active Directory, and Exchange technology . You must have strong troubleshooting and support skills . Stellar communication and customer service skills are essential for this role. You must have the technical skills necessary to support, troubleshoot, and set up client networks and equipment. We seek a highly motivated professional eager to grow, learn, and gain new skills.
Qualified candidates are highly organized and have superior analytical problem-solving abilities. Ideal candidates are team-oriented, customer-focused , positive, and committed to excellence. You must be able to work with key personnel across multiple departments to build a shared vision for solutions, and you must possess the ability to learn new technologies quickly.
Additional requirements of the IT Desktop Support Specialist role include:
Full Time
$58k-72k (estimate)
06/26/2024
07/13/2024
The following is the career advancement route for IT Desktop Support Specialist positions, which can be used as a reference in future career path planning. As an IT Desktop Support Specialist, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Desktop Support Specialist. You can explore the career advancement for an IT Desktop Support Specialist below and select your interested title to get hiring information.