SUMMARY

Provide administrative and client support for the Behavioral Healthcare’s outpatient clinic in Framingham and Marlborough. Assist Office Manager in managing administrative training and coverage. Act as client liaison in addressing and/or resolving client billing and service issues. Greet and check-in clients and perform administrative duties as necessary. Provides support to the medical team.

PRIMARY RESPONSIBILITIES

• Greet clients, answer phones, collect and process client information, forms and payments, make changes to demographic or insurance information as needed, and schedule new appointments.
• Check form request file for forms needed and distribute to clients for completion.
• Inform staff of client arrival and non-payment issues.
• Provide support and guidance to clients in addressing financial and billing issues.
• Work with Billing Staff to address client financial issues as needed.
• Process medical records release request.
• Assist in the training of new hires.
• Provide back-up support to Senior Office Manager when needed.
• Support the front office receptionist and night administrator as needed.
• Support the Medical team as needed
• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
• Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
• Other duties as assigned.

KNOWLEDGE AND SKILL REQUIREMENTS

• Prior experience in a medical reception or administrative capacity preferred.
• Friendly demeanor, solid organizational skills.
• Attention to detail.
• Work well as a member of a team.
• Computer skills including working knowledge of Word and Excel.
• Strong customer service skills including verbal communication skills.
• Strong understanding of client billing and clinic HER system (Care Logic).
• Bilingual required. (English, Spanish).
• Trilingual Preferred (English, Spanish and Portuguese).
• Dress Code: Business Casual.

ORGANIZATIONAL RELATIONSHIP

• Directly reports to Framingham Office Manger
• Indirectly reports to Financial / Operations Manager
• Direct reports of this position are None.

WORKING CONDITIONS

Hours may vary and night coverage is required. As part of the responsibilities of this position, the SBH Administrative Assistant will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

We are an equal opportunity employer committed to diversity in the workplace