Under the direction of the Deputy Director, the Program Manager oversees South Park Inn’s medical and behavioral health respite beds, which provide a safe play to stay for persons experiencing homelessness in recovery from recent hospitalization, and the Veterans’ Transitional Housing program, which serves Veterans experiencing homelessness, acute addiction, and behavioral health challenges. The Program Manager will also oversee the Supportive Services program, which provides supportive services such as housing, clinical, medical, social, educational, rehabilitative, vocational/ employment and other services essential to achieving optimal quality of life and community living to individuals connected to DMHAS GHRA program. She or he provides regular 1:1 supervision to the Veterans’ Services, Respite, Supportive Services Case Managers and periodic individual or team supervision to the Direct Care staff shared with shelter and permanent housing. While the programs under the Program Manager’s oversight are primarily concerned with assisting program guests with achieving permanency in housing, the Program Manager and his or her staff is also responsible for liaising with medical and collateral service providers to assure that guests achieve maximum wellness. The Program Manager also works with staff to ensure smooth day-to-day program operations, to seamlessly integrate services with other South Park Inn programs, and to maintain a positive presence in the community. In partnership with the Shelter Manager, Deputy and Executive Director, the Program Manager identifies strategies to fund and develop additional programming and services.

Essential Duties & Responsibilities: [1]

· Ensures safe, comfortable, secure accommodations for guests of relevant programs, which include 14-17 fee-for-service respite beds, and 15 Transitional Housing and 3 emergency shelter beds dedicated for homeless Veterans and funded by the Veterans’ Administration.

· Assists the Deputy Director with implementation of policies and procedures that support successful program operation and the attainment of funder-driven program outcomes.

· Trains, evaluates, and provides 1:1 supervision to Veterans, Respite and Supportive Services Case Managers.

· Provides coaching, training, technical assistance, and performance management as necessary to support staff success.

· Assists with case management for complex/multidisciplinary cases, the chronically homeless, longest-stayers, and as requested by Case Managers.

· Assigns caseloads.

· Maintains relationships with the Coordinated Access Network, Hartford-area shelters, and providers of Rapid Rehousing and Permanent Supportive Housing to assure successful integration of SPI’s programs with other publicly funded homelessness services and resources.

· Ensures all data is entered in a timely manner including intakes, discharges, and bed nights where applicable in both HMIS and Athena Health.

· Oversees major projects affecting programs’ operations.

· Serves as point of escalation for unresolved client concerns reported to Case Managers under the agency’s Grievance Policy and Procedure. Completes review of grieved concerns and propriety/adequacy of initial grievance investigation and response.

· As part of ongoing program improvement, periodically reviews or audits all internal communication, including client files, billing records, client evaluations, housing and employment search records, documentation of intakes and discharges, client corrective action, incident reports, communication logs, requests for extensions, external correspondence, and any other relevant information. Provides feedback and ongoing training in documentation best practices to the team.

· Secures adequate staffing/coverage for relevant programs. Reviews and approves staff attendance records, mileage requests, and other administrative/fiscal requests.

· Responsible for oversight, debriefing, and follow-up regarding critical incidents at both 75 Main Street and 221 Main Street.

· Purchases and tracks program supplies and client expenses.

· Assists Deputy and Executive Director in recruiting, hiring, and onboarding staff for assigned programs.

· Attends all required meetings, supervisions, and staff trainings as identified by Deputy Director.

· Models positive, constructive strategies of client engagement, using principles of harm reduction, motivational interviewing, and trauma-informed care.

· Works with Deputy and Executive Directors in strategic planning and external stakeholder engagement to develop/grow programming to address the healthcare needs of persons experiencing homelessness.

· Timely and accurately tracks bed utilization, submits billing, and reports to respite referral sources according to contract.

· Maintains strong working relationships with community partners, volunteers, and the public.

· Participates in on-call rotation with Shelter Manager and assists with emergency program coverage, including evenings, weekends, and holidays, when necessary.

· Advocates for the mission of the organization and upholds agency values.

Supervisory Responsibilities:

Does this job have supervisory responsibilities: __ Yes ___ No

The above duties and responsibilities are not all inclusive and may be modified to include other job related duties at the discretion of the supervisor.

Qualifications:

· Advanced degree or equivalent experience in social work, the social sciences, allied health, or related profession.

· At least five years’ experience in housing and homelessness or in the provision of transitional services. At least two years’ experience in program management and staff supervision within human services or allied health.

· Strong supervisory skills and ability to build and support teams.

· Excellent time management and interpersonal skills.

· Familiarity with low-barrier/no-barrier models of service delivery, principles of harm reduction, trauma-informed care, and Housing First. Collaborative, facilitative approach to working with guests and community partners.

· Familiarity with homelessness and related issues, including addictions, mental health/deinstitutionalization, trauma, domestic and sexual violence, and/or poverty.

· Cultural competency and facility working with populations from diverse racial, ethnic, linguistic, religious, cultural, and socioeconomic backgrounds.

· Facility with data and reporting standards within a professional nonprofit environment.

· Demonstrated ability to engage high-risk populations.

· Prior lived experience of homelessness or housing instability a plus.

· Availability to work occasional nights and weekends in order to meet program needs.

· Familiarity with Microsoft Office suite and Nutmeg, Connecticut’s Homeless Management Information System (HMIS) vendor.

[1] Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Job Type: Full-time

Pay: $58,000.00 - $63,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year
• 2 years
• 3 years
• 4 years

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overnight shift
• Weekends as needed

License/Certification:

• PMP (Preferred)

Ability to Commute:

• Hartford, CT (Required)

Ability to Relocate:

• Hartford, CT: Relocate before starting work (Required)

Work Location: In person