**Director, Customer Management Food Service On Premise**

Hollywood, FL, USA Req #9593 Friday, February 25, 2022 **Who We Are:**

* Coca-Cola Beverages Florida, LLC (Coke Florida) is a family-owned independent Coca-Cola bottler that is the third largest privately-held and the sixth largest independent Coca-Cola bottler in the United States.

* Coke Florida sells, markets, manufactures and distributes over 600 products of The Coca-Cola Company and other partner companies including Monster Beverage Corporation and BODYARMOR.

**What We Offer:**

Eligible full time Coke Florida Associates can participate in our Total Rewards Program which includes:

* Total Wellness Programs including health, dental and vision plans

* 401K program with healthy company match

* Supplemental Life Insurance

* Three weeks of vacation pay, and 11 company paid holidays*

* Tuition reimbursement Employee Assistance Programs (EAP)

* Paid bi-weekly

* Competitive compensation

**Coke Florida is looking for a Director of Customer Relationship Management- Food Service On Premise (FSOP) to work the South Florida market.**

**Roles and Responsibilities:**

* Coach and develop team of direct reports (Customer Account Managers and Customer Development Managers) while ensuring a culture of learning and development exists throughout the Customer Management Organization

* Full responsibility for existing customer relationships for traditional FSOP accounts

* Develop our existing customer base while also expanding our FSOP outlet universe by identifying, prospecting and converting competitive key customer-level accounts

* Negotiate contracts for new business and re-negotiate contracts for existing business

* Oversee FSOP Channel performance while creating and executing Channel-specific programs that achieve targeted objectives (i.e. Channel Picture of Success, Deep Dive analyses, Gap solves, etc.)

* Manage forecasting process for traditional FSOP Channels to ensure accurate forecasting of key metrics (Volume, Revenue, Revenue/cs., etc.)

* Provide feedback on marketplace conditions including but not limited to: competition, channel plans, and pricing architecture

* Identify opportunities with on-going business performance and create solutions to close gaps in volume, price, profit, and net outlets. Monitor business performance for gaps versus plan and lead development of contingencies and gap solves

* Lead the development and achievement of comprehensive annual and multi-year business plans

* Entertain customers at events (including during evenings and weekends) to cultivate meaningful and productive business relationships

* Serve as a Coke Florida spokesperson/expert/representative for the FSOP Channel at key internal and external meetings. Participate in select key senior management customer calls to provide SME insights, business reviews, etc. to support the business and gain greater insights into customers business needs

* Travel is estimated to be 40% to 50% primarily within Coke Florida territory

**For this role, you will need:**

* BS/BA required; MBA/Masters degree preferred

* 10-15 years progressive customer management and sales leadership experience

* Direct Store Delivery (DSD) and Beverage category experience preferred

* 2-3 years cross-functional experience outside of Sales (e.g., Commercial Leadership, Product Supply, Sales Operations)

* People Leadership and Team Development

* Influencing effective customer negotiations

* Change agent who thrives in a fast paced, ever-changing environment

**Additional qualifications that will make you successful in this role:**

* Strategic Selling, Conceptual Selling, Account Management

* Coaching that develops and drives high performing teams (Motivating, providing feedback, developing others)

* Leadership (Visioning, Commitment, Decisive, Persuading, Influencing)

* Strong communication skills (Listening, Speaking, Writing, Inquiring, Presenting)

* Attention to detail

* Strong negotiation skills

* Analytic thinking (Strategic thinking systematically, Problem Solving)

* Consumer goods and Beverage Industry knowledge

* Customer focused

* Process Management

* Project Management

* Collaborating for Value (C4V) and Negotiating for Value proficiency

* Ability to work independently, yet collaboratively, according to the goals of the organization

* Excellent organizational and time management skills to meet deadlines

* Technology system-savvy

This job description is not an exhaustive list of all functions that the employee may be required to perform, and the employee may be required to perform additional functions. Coke Florida reserves the right to revise the job description at any time and to assign additional duties and responsibilities as needed. Employment with Coke Florida is at-will. The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions of their job, absent undue hardship. Coca-Cola Beverages Florida is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. **Other details**

* Job Family Commercial Leadership

* Job Function Corporate Development

* Pay Type Salary