South Shore Nissan has openings for motivated team members in our fast growing, established Service Business Development Center. Previous success in a BDC Center or a Call Center is preferred but, not necessary. Bilingual is also a big plus!! Strong base plus commission pay structure gives plenty of stability with excellent earning potential.

Successful candidates will have ability to multi-task, be a team player, have a pleasant personality and experience working with customers over the phone. If you are a customer service specialist looking to further your career with an established and respected automotive dealership organization, join our team at South Shore Nissan

As an Automotive BDC Representative, you will be directly responsible for monitoring and following up with potential customer leads received via internet, phone, and visits to the dealership. Outstanding customer service skills are required.

Duties:

Following and maintaining relationship with customers

Determining each customer's vehicles needs by active listening

Learning, understanding, and following call and email scripts

Setting, confirming, and following up on service appointments

Performing surveys with customers

Other duties as required

***BILINGUAL CANDIDATES***

Requirements:

We are looking for enthusiastic individuals who enjoy working in a fast paced environment where every day brings new challenges. It is also important that you display excellent verbal and written communication and interpersonal skills.

The ideal BDC Representative will also have:

High school diploma or GED

Preferably a proven track record in BDC center or call center

Excellent customer service and communication skills

Ability to establish rapport and build relationships to ensure repeat customers

Strong multi-tasking and organization skills

Basic computer proficiency

Verifiable work history

Professional appearance and demeanor

Strong English skills

Benefits Available

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Flexible spending accounts

Paid time off

Company-paid factory training

Employee discounts

If you are looking for a company where you will be appreciated and have opportunities to learn and advance, this is the place for you. Enjoy your job and the people you work with at South Shore Nissan

**Apply for Service Customer Service**

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