South Western Communications

South Western Communications, SWC, is one trusted source for communication, physical security and life safety solutions to meet the needs of Healthcare, Education, Detention and Commercial customers. We utilize a consultative approach to conduct an in-depth needs analysis, enabling our customers to fulfill their mission critical processes. We continuously research and select only the best-in class product collection. We utilize these products to create an integrated solution with your goals and needs in mind, ensuring satisfaction and flawless integration. At SWC, we strive to exceed your expectations and invest the time and resources into every job because we care about our customers.

Sales Manager
Position Description
Title: Sales Manager – Commercial & Government Reports to: Vice President, Sales
Class: Full-time Type: Salaried/Exempt
Job Code: MGRSLS EEO Category: MGR
Revised: 28-May-2024

Primary Role:
The Sales Manager – Commercial & Government is accountable for the profitable achievement of sales objectives associated with the assigned market, segment, and sales team managed. The Sales Manager is responsible for their assigned team’s sales productivity, and directs their effort in order to have the greatest overall impact on company results.
The Sales Manager manages all aspects of running an efficient sales team, including hiring, supervising, coaching, and motivating direct-report sales members.

Responsibilities:

• Prioritizes coaching and performance management efforts to have the greatest overall impact on business results.
• Coordinates the involvement of sales support personnel, including customer support, service, and management resources, so that team performance objectives and customers’ expectations are met.
• Proactively inspects sales activity and effort among sales team, ensuring that the quality and quantity of sales effort meets company expectations.
• Recruits, hires, and develops team members, utilizing company human resources guidelines and support resources.
• Directs and supports the consistent implementation of company initiatives.
• Works with marketing to ensure market-level strategic and business objectives are met by the sales team.
• Positively impacts the performance of individual sales team members by implementing and managing field support tools, including training programs, productivity initiatives, account and territory planning, and customer communication tools.
• Leads field forecasting efforts among the team managed, ensuring that accurate forecasts are completed on a timely basis.
• Proactively assesses, clarifies, and validates customer requirements and satisfaction by engaging key customer accounts in conjunction with sales personnel managed. Provides a management-level point of contact for key customers.
• Builds peer support and strong internal-company relationships with branch management personnel.
• All other duties as assigned.

Accountability:

• Reports to the Vice President of Sales.
• Directly manages a team of five to ten sales team members.
• Coordinates company executive involvement with customer management.
• Works closely with Operations, Marketing, Innovation, Estimation, and others to ensure customer satisfaction, and high levels of field sales support.

Qualifications:

• Two-year college degree from an accredited institution or equivalent experience.
• Minimum 10 years sales experience in a systems integration business.
• Experience in security, CCTV, and access control strongly preferred.
• Able to travel up to 50 percent of the work week.

Additional Skills and Abilities:

• Excellent written and verbal communication skills.
• Must be responsible, self-motivated, self-starter, personable and well-organized.
• Superior customer service skills to deal with both internal and external customers.
• Ability to manage multiple tasks simultaneously.
• Strong interpersonal skills; ability to work with diverse groups.
• Proficiency in the use of personal computers including such programs as MS Word, Excel, Access, PowerPoint and Outlook.
• Ability to demonstrate planning, organizing and implementing skills which allow the successful completion of a project by a specific due date.
• Must be able to effectively handle stressful situations.
• Must be able to read and effectively interpret general business documentation.
• Valid and current driver’s license.

Physical, Mental and Environmental Requirements:
1. Employee is required to stand, walk, climb, sit and use hands and fingers.
2. Some light lifting of objects is required.
3. Reaching, grasping and carrying activities also required.
4. The noise level in the work environment is usually moderate.
5. Although most work is performed inside, occasional outside activities are subject to seasonal temperature fluctuations.
All requirements may be modified to reasonably accommodate individuals with disabilities.
This job description does not list all the duties of the job. You will be evaluated in part based upon your performance of the tasks listed in this job description.
Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

EOE M/F/D/V

Management has the right to revise this description at any time. The job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason as outlined in the employee manual or other written agreement.

EEO m/f/d/v

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Employee assistance program
• Employee discount
• Expense account
• Flexible schedule
• Health insurance
• Health savings account
• Life insurance
• Mileage reimbursement
• Paid time off
• Paid training
• Parental leave
• Professional development assistance
• Referral program
• Travel reimbursement
• Tuition reimbursement
• Vision insurance

Compensation package:

• Bonus opportunities
• Quarterly bonus
• Yearly bonus

Travel requirement:

• Up to 25% travel

Work Location: In person