MEMBERSHIP DIRECTOR

POSITION SUMMARY:

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Member Engagement Director will oversee the day-to-day operations of Membership Services for the Association, as well as participate in Community Engagement at the South Wood County YMCA; ensuring a welcoming environment for all.

OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

1. Perform excellent service to all members, staff, volunteers and guests.

2. Build relationships by using names and initiating conversations with all members, staff, volunteers and guests.

3. Communicate with supervisor, staff, members, guests, and volunteers in a clear, concise and positive manner while using Listen First skills.

4. Understands, supports and is committed to the YMCA cause and our role in the community as a leader in Youth Development, Healthy Living and Social Responsibility.

5. Actively participates in management team meetings and committees as assigned.

6. Understands, follows and demonstrates the Y Competencies listed below.

7. Work closely with the Marketing Director on marketing/promotions to ensure consistent messaging around the Y as a cause-driven charitable organization.

8. Build a culture of philanthropy within your department by building Y ambassadors within your staff/volunteer team, building relationships, and creating a case for support (need/response/impact).

9. Work to ensure a diverse and inclusive culture at the Y.

10. Know and follow the established Human Resources and Business Services procedures of the association.

11. Follow all policies and procedures as set forth in the employee handbook, director handbook, department handbook and the emergency response plan manual.

12. Recruit, hire, train, supervise, develop and schedule all employees and volunteers within your department.

13. Motivate and engage your employees and volunteers to increase retention and understanding of our Cause through regular staff meetings.

14. Develop your department’s annual budget; monitor and make adjustments as needed.

15. Complete and approve payroll for your department as outlined in the payroll guidelines.

16. Conduct annual performance reviews on all employees within your department.

17. Collaborate with other directors, Y’s and community groups.

18. Assure your own self-development through reading, research, and conference or training attendance.

19. Act as a positive role model while implementing YMCA character development and following the four core values of Caring, Honesty, Responsibility, and Respect.

20. Work Director on Duty as scheduled and annual Y special events as needed.

21. Lead staff meetings to keep Member Services staff advised and informed of all program offerings, class scheduling, membership changes, policies, etc.

22. Work the Member Services Desk 20 hours per week.

23. Must be knowledgeable in all functions of the Member Services Desk and be able to complete program enrollments, membership enrollments, membership cancellations and all other member service duties with an ongoing focus on improvement.

24. Coordinates the YMCA’s overall efforts to contact all new members and to get new members involved in programs, groups, clubs, events, etc.

25. Work closely with the Marketing Director to develop and implement a year-around ongoing membership promotion program and plan.

26. Work with local business partners to foster and grow the corporate membership program.

27. Assists staff and board members in establishing membership policies for the association.

28. Closely monitor monthly and annual membership statistics and produce reports needed for staff and volunteer boards and committees.

29. Maintains records essential for control and evaluation, and reports information to Branch Executive and/or the CEO and appropriate committees.

30. Works with the Business Administrator in the processing of all membership paperwork including applications, bank drafts, change forms, cancellations, NSF’s, refunds, renewals letters and expired credit card letters and filing.

31. Manage group rentals for facility.

32. Take any necessary actions in relation to accidents and incidents that occur within the Wisconsin Rapids & Port Edwards Facilities.

33. Oversee our key fob systems for Wisconsin Rapid’s and Port Edward’s branches

34. Create new, innovative member retention strategies that lines up with the strategic plan.

35. Perform other related duties as assigned by the Associate Center Executive.

LEADERSHIP COMPETENCIES:

· Change Leadership: Facilitates, co-creates, and implements equitable change for the good of the organization and/or community.

· Engaging Community: Builds bridges with others in the community to ensure the Y’s work is community-focused and welcoming of all, providing community benefit.

· Philanthropy: Secures resources and support to advance the Y’s work.

· Volunteerism: Engages volunteers and promotes social responsibility at all levels of the organization.

· Collaboration: Creates sustainable relationships within the Y and with other organizations in service to the community.

· Communication & Influence: Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y’s cause.

· Inclusion: Values all people for their unique talents, and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence.

· Critical Thinking & Decision Making: Makes informed decisions based on logic, data, and sound judgment.

· Fiscal Management: Manages the Y’s resources responsibly and sustains the Y’s nonprofit business model.

· Functional Expertise: Executes superior technical skills for the role.

· Innovation: Creates and implements new and relevant approaches and activities that improve and expand the Y’s work and impact in the community.

· Developing Self & Others: Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential.

· Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations.

QUALIFICATIONS

· Minimum Associates Degree in a related field, and/or equivalent experience.

· 3-5 years of YMCA experience or in a customer service field

· Minimum 3-5 years supervisory experience

· Ability to relate effectively to diverse groups of people from all social and economic segments of the community while articulating the YMCA’s purpose and mission and demonstrating the YMCA’s character values

· Listen First Training

· Excellent cash handling skills

· Excellent human relation skills and an ability to maintain positive communication with staff and members

· Ability to address and make solid decisions in emergency situations

· Maintain a high level of confidentiality

· Excellent verbal and written communication skills including telephone etiquette

· CPR/First Aid Certification within 6 months

· Ability to respond to safety and emergency situations

EQUIPMENT & APPLICATIONS:

· Microsoft Office

· Google Applications is a plus

· Member Services Desk software (Daxko a plus)

· 10 Key Adding Machine

· Multiple Phone Line

· Copy machine & fax machine

WORK ENVIRONMENT & PHYSICAL DEMANDS:

· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Frequently required to stand, walk, sit use hands to manipulate objects, reach with hands and arms, climb or balance, stoop, kneel, crouch or crawl, talk, hear and see.

· Ability to lift up to 50 lbs.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Cell phone reimbursement
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Travel requirement:

• No travel

Ability to Commute:

• Wisconsin Rapids, WI 54495 (Preferred)

Ability to Relocate:

• Wisconsin Rapids, WI 54495: Relocate with an employer provided relocation package (Required)

Work Location: In person