Helpdesk Technician

Southeast Healthcare is seeking a dedicated and skilled IT Support Specialist to provide crucial support for our organization's technology systems. This role is responsible for the ongoing support of all computers, hardware, software, and peripheral devices, ensuring that our employees have the tools and resources they need to be productive and efficient.

As part of our IT team, the IT Support Specialist will assist employees in troubleshooting and resolving technical issues related to computers, printers, and various software applications used within the organization.

Key Responsibilities:
Provide technical support and assistance to employees on hardware, software, and network issues.

Install, configure, and maintain computers, printers, and other office equipment.

Troubleshoot and resolve system errors and technical problems.

Assist with the setup and installation of new software and upgrades.

Manage user accounts, permissions, and security settings in the system.

Respond to and prioritize IT support requests, ensuring timely resolution of issues.

Conduct regular hardware and software checks to ensure optimal system performance.

Assist with employee training on the proper use of technology and software tools.

Collaborate with the IT team to implement and maintain system upgrades and patches.

Document support processes and maintain up-to-date records of issues and resolutions.