What are the responsibilities and job description for the Senior Helpdesk Technician position at Reveleer?
A company is looking for a Senior Helpdesk Technician.Key ResponsibilitiesProvide Level 2 and Level 3 technical support for end-users across the organizationManage and maintain Microsoft Active Directory, Office 365, Azure AD, and other Microsoft toolsAssist with the administration of cloud platforms, including Microsoft Azure and AWS servicesRequired QualificationsStrong experience with Microsoft technologies : Active Directory, Office 365, Azure AD, Intune, and Windows ServerExperience supporting cloud environments, including Microsoft Azure and AWSExpertise in user support across a hybrid environment (on-site and remote)Familiarity with IT service management tools such as FreshService or Jira Service ManagementBachelor's degree in computer science, Computer Engineering, or a related field, or equivalent work experience
